Hotel Night Auditor and Front Desk Agent - Hampton Inn Seattle - Airport

Hampton Inn Seattle-Airport

Address: 19445 International Blvd, Seattle, WA 98188

Phone: 206-878-1700

The Hampton Inn Seattle Airport is looking looking to add an new upbeat and dependable Night Auditor/Front Desk Agent to their team! This is a crucial position for the hotel to assist in all aspects of hotel guest’s accommodation. If don't mind working overnight late night hours with potential for working during the day for more hours this could be a great position for you!
 

Benefits

• Medical, Dental and Vision insurance after 60 days of full time employment.

• Paid Vacation after 90 days of full time employment.

• Hotel Travel Discount Benefits
   

Responsibilities

• Perform all check-in and check-out tasks

• Efficiently and accurately close the day for the hotel and help set up for the next day successfully

• Send out daily reports as needed to management

• Assist with daily data entry for hotel statistics and financials

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates, and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments
   

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred

• Experience with hotel reservations software, like Opera, OnQ or Fosse preferred

• Customer Service experience

• Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.