Hotel Manager - OSO Collection

Job Summary:

The Hotel Manager will oversee the daily operations of our hotel as well as plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

Duties and Responsibilities:

• Practice, train and implement company policies, especially those relating to safe work practices in accordance with OSHA (Occupational Health and Safety Administration) standards
• Supervise work at all levels (Front office, room attendant , maintenance employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Act as the department leader
• Attend weekly revenue meetings.
• Support the Reservations team in conjunction with the Housekeeping and the Guest Services departments
• Responsible for the monitoring/maintenance of the software programs including interfaces that support the management of room revenue
• Manage inventory and rate structure in all applicable systems to optimize revenues and margins
• Establish and maintain rate quotation strategies within the reservations department/sales department.
• Oversee development of pricing strategies for all negotiated business
• Manage inventory and rate structure in all applicable systems to optimize revenues and margins
• Perform other duties as assigned

Minimum Qualifications:

• Degree in Business Administration, Hotel/Hospitality Management or relevant field
• 3-5 years of experience as Hotel Manager or a relevant role
• Understanding of all hotel management best practices and relevant laws and guidelines
• Excellent written, verbal and computer skills
• Excellent customer service and problem solving skills
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• May be required to work nights, weekends, and/or holidays