Hotel Housekeeping Supervisor - Kickapoo Lucky Eagle Casino

Reports to:

Executive Housekeeper

Job Summary:

Responsible for providing clean and immaculate public and guest areas throughout the hotel, ensuring that all guest rooms have been properly cleaned, and stocked with amenities in accordance with hotel standards.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
• Ensures complete guest satisfaction.
• Investigates and follows up with guest complaints and requests
• Provides clean guestrooms.
• Conducts daily inspections of all areas cleaned by the Housekeeping Department including every guest room and public areas.
• Records all relevant information on the Housekeeping Inspection Report.
• Distributes to the room attendants items that are to be stocked in the guest rooms.
• Notifies the Maintenance Department of any necessary repairs or maintenance work via the completion of maintenance work orders or verbal communication.
• Assists Executive Housekeeper or Assistant Executive Housekeeper in conducting room attendant training
• Responsible for assisting the Executive Housekeeper or Assistant Executive Housekeeper in completing room assignments for the Room Attendants from the Housekeeping Report.
• Responsible for serving as the Executive Housekeeper or Assistant Executive Housekeeper in their absence for days off, sick, vacation or other.
• Assists in cleaning rooms or public areas and performing laundry functions as workload may require.
• Has a critical eye for detail and perfection.
• Responsible for security of guest room and its contents.
• Demonstrate and promote KLECH core values and MAD skills
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Must have knowledge of brand standards and corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Must have the ability to lift, stand, walk, bend, reach and exert well-paced mobility for periods of up to four hours in length. Requires sitting, bending, stooping, climbing, kneeling, reaching, and visual acuity.
• Must be able to physically accomplish all housekeeping functions enabling one to "Pitch-in" as needed.
• Must have knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
• Must have the ability to comprehend and follow instructions from Management.
• Must have the ability to read, write, speak, and comprehend the English language sufficient to understand and communicate information for reasons such as safety and security, for example, product safety labels and emergency instructions.
• Must have prior experience as a Room Attendant.
• Leadership Experience preferred
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment:

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.