HOTEL HOUSEKEEPER- OGLE HAUS - Boyd Gaming
Florence, IN 47020
About the Job
The Hotel Housekeeper (Guest Room Attendant) is responsible for providing superior service to both the internal and external customer. They are also responsible for maintaining Belterra Casino Resort & Spa standards of cleanliness throughout the hotel, as directed. The Hotel Housekeeper (Guest Room Attendant) is also responsible for the cleaning and maintaining of guestrooms and common areas in accordance with established hotel procedures.
Responsibilities:- Provides extraordinary guest service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Advises housekeeping supervisor of rooms ready for occupancy.
- Maintains and cleans all equipment used throughout the course of a shift, as directed.
- Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and reports recommendations to management.
- Reports all safety hazards or maintenance deficiencies for proper handling.
- Abides by all security measures.
- Greets all guests throughout shift with the proper salutation and pleasant expression.
- Performs all duties in a quiet and orderly manner.
- Responsible for cleaning of a standard 15 rooms per shift and daily cleaning of common areas.
- Obtains list of vacant rooms, which need to be cleaned immediately and list of prospective checkouts in order to prepare work assignments.
- Stocks supplies and maintains the housekeeping carts.
- Performs the duties of laundry room/common areas attendant when needed.
- Ability to communicate with hotel guests, announcing arrival at door, and comprehending special requests from guests.
- Ability to inspect and maintain areas for which responsible.
- Must be able to use the equipment associated with the position, including, but not limited to, vacuum, cleaning supplies and safety equipment.
- Ability to effectively and efficiently move around work area.
- This position is physical in nature and requires complete physical mobility, including, but not limited to, bending, carrying, climbing stairs, crawling, reaching and squatting. Position requires ability to lift up to 50 pounds of supplies and push and pull up to 20 pounds of supplies. These actions are required in order to perform cleaning job duties.
- This position operates in a working environment that is subject to varying levels of noise. Incumbents are at times subjected to hazards such as chemicals; proper safety precautions are followed.
- Housekeeping experience preferred.
- Must have flexible availabililty, especially on weekends as they are required.
- Ability to clean as directed at an acceptable performance rate.
- Must be at least 18 years of age.
- Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
These skills and abilities are typically acquired through two months of on-the-job training.
What would it be like to work at this property?:Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.
Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Belterra Casino Resort
777 Belterra Drive
Florence, Indiana 47020-9402
What would it be like to be a Boyd Gaming Team Member?:Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.