Hotel General Manager - Soho NY - Manga Hotel Group

We are looking for a dynamic, experienced, high energy Hotel General Manager who will direct day-to-day operations and lead a 160-room boutique hotel in Manhattan, New York. Embodying the pioneering spirit of Manhattan’s creative hub in Soho, the hotel brings guests a unique experience that captures the energy of our ever-evolving urban island.

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Manga Hotel Group is a privately held Canadian company that owns and operates 31 hotels with over 5800 rooms across Canada and in the United States, which includes both independent brands and those franchised from Marriott, Hilton, Hyatt, and InterContinental Hotel Group.

Responsibilities include, but are not limited to, the following:

• Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
• Coordinate Property Improvement Plan (PIP) and re-branding to upscale boutique hotel.
• Understand P&L statements and react with impactful strategies for property success.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Direct the leadership team in the development and implementation of hotel-wide strategies.
• Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
• Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
• Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
• Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
• Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Responsible for monthly and weekly revenue/expense forecasting.
• Participate in preparing annual revenue and expense budgets.
• Follow company policies and procedures at all times.
• Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

We are looking for a Hotel Manager with at least 7 years of experience.

Job Type: Full-time

Benefits: Dental insurance

Vision insurance

Schedule: Monday to Friday

Weekend availability

Ability to commute/relocate: Manhattan, NY, USA

Work Location: In person