Hotel General Manager - GIRI Hotels

Job Description

We are s

eeking an experienced General Manager to plan and oversee day-to-day operations at The Roxbury Motel and Stratton Falls.

The General Manager is responsible for leading the hotel team and providing exceptional hospitality to hotel guests in a clean, safe, and properly maintained hotel. In addition to guest satisfaction, this role is responsible for all aspects of the employee experience and ensuring employee satisfaction. This position reports to a regional manager.

Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a full time position located in Roxbury, NY.

Work Performed

As General Manager, you are responsible for leading and managing all aspects of the The Roxbury Motel and Stratton Falls operation and for delivering results that contribute to the vision and overall success of the The Roxbury Motel and Stratton Falls. In this role, you are expected to hit hotel targets, manage profitability, and deliver an excellent guest experience.

• Oversee day-to-day operation of the The Roxbury Motel and Stratton Falls, and maintain all standards of guest service
• Oversee the Front Desk, Reservations, Housekeeping, the onsite F&B outlet The Crooked Cabana, and maintenance
• Ensure guest and team member satisfaction
• Interface with guests on a daily basis and resolving any concerns that may arise
• Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue
• Assess and adjust performance throughout the year to stay profitable
• Ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the The Roxbury Motel and Stratton Falls' human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities)
• Ensure that all local, state, and federal rules and regulations, as well as any The Roxbury Motel and Stratton Falls policies and practices, are followed
• Ensure that each guest experience exceeds expectations
• Build and maintain working knowledge of restaurant operations

Requirements

• 5 or more years of experience working in the hospitality field
• Previous experience in a managerial role overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Hours required: Full time hours including weekends and holidays
• Proficiency in the English language

Additional Preferred Skills/Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation

$60,000 - $65,000 annually (includes housing)

Benefits

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow one of the fastest-growing hotel companies

How To Apply

Apply HERE. Applications submitted by any other channel will not be considered.

About The Roxbury

Nestled in the heart of the Catskill Mountains. Renowned for its uniquely themed rooms, the motel offers guests an unforgettable stay filled with whimsy and charm. Each room is a carefully curated masterpiece, transporting visitors to different worlds and inspiring imagination. With its blend of comfort and creativity, The Roxbury Motel is the perfect getaway for those seeking a unique and memorable experience.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy nice to be around and friendly
• Humble willing to learn
• Helpful team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.