Hotel General Manager - Terra Palm Springs

We are a boutique hospitality brand opening a new 13-room hotel in Palm Springs, with plans to expand to OTHER exciting locations. Our business model focuses on acquiring underperforming properties in top destinations and converting them into boutique HOTELS OR short-term rentals. As a Hotel Manager, you'll be at the forefront of this growth, overseeing the success of our Palm Springs property and ensuring operational excellence while creating memorable guest experiences.

This is an opportunity for a passionate, hands-on leader who thrives in hospitality. You'll play a key role in managing daily operations, leading a dedicated team, and maintaining strong relationships with both guests and ownership.

Job Summary

The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that our guests receive exceptional service while managing the hotel's resources effectively. This role requires a strategic thinker who can drive revenue growth, maintain high standards of service, and foster a positive work environment for staff.

Summary of Responsibilities:

Operational Management

• Oversee all aspects of hotel operations, including front desk management, housekeeping, and maintenance.
• Lead and supervise hotel staff, providing training and support to ensure excellent guest service.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Ensure the property remains in excellent condition by coordinating with maintenance staff and external contractors.
• Manage budgeting processes, financial reporting, and revenue management strategies to maximize profitability.
• Manage inventory, ensuring supplies and amenities are well-stocked and available.
• Conduct regular property inspections to maintain high standards of cleanliness and guest satisfaction.
• Implement processes that enhance the guest experience, ensuring smooth and efficient operations.
• Ensure compliance with health and safety regulations as well as hotel policies.

Guest Relations

• Act as the face of the hotel, handling guest inquiries, complaints, and special requests with professionalism and warmth.
• Foster positive relationships with guests, addressing any concerns or complaints promptly and effectively.
• Work closely with guests to create memorable experiences, from check-in to departure.
• Regularly review guest feedback to make ongoing improvements and ensure a high level of satisfaction.
• Collaborate with marketing teams to promote hotel services and special events.

Team Leadership

• Lead, train, and motivate a small team of staff, ensuring high levels of service and performance.
• Coordinate housekeeping and maintenance schedules, filling in when necessary to maintain operations.
• Foster a collaborative and positive work environment where team members feel supported and motivated.
• Monitor industry trends to identify opportunities for improvement and innovation within the hotel.

Food & Beverage

• Ensure Food & Beverage team members provide professional, friendly and engaging customer service.
• Ensure all service standards and protocols are being followed for both Front and Back of House staff.
• Ensure any customer concerns are being addressed quickly and professionally.
• Manage all Food & Beverage operations budgets.
• Develop and implement cost-saving and profit-enhancing measures as appropriate.
• Review, prepare, and update forecast as needed
• Work directly with staff to ensure all Food & Beverage quality, service, and cleanliness standards are strictly adhered to.
• Ensure all opening and closing duties are conducted at the appropriate times and done in an efficient, effective, and timely manner, and done to company standards.

Administrative Duties

• Provide updates on operations to ownership via email and Slack.
• Present weekly operational reports during accountability meetings with management.
• Manage property-related subscriptions and vendor relationships, including utilities and services.
• Handle budget tracking and ensure compliance with local regulations.

Vendor & Property Management

• Serve as the official property representative, overseeing vendor relationships for maintenance, landscaping, and other services.
• Coordinate with vendors for repairs, renovations, and large-scale maintenance projects.
• Maintain an organized inventory of property assets, including linens, supplies, and maintenance equipment.

STR Operational Responsibilities

• Handle guest communication with support from virtual concierges for day-to-day messaging.
• Address last-minute bookings, cancellations, and special requests independently.
• Coordinate holiday decorations and special events for guests to enhance their stay.

Quality Control for Cleaning/Housekeeping

• Ensure consistent cleanliness and quality of the property by conducting routine inspections.
• Prepare housekeeping schedule according to business forecast and have flexibility to cover shifts as needed.
• Oversee housekeeping tasks such as inventory checks, cleaning standards, and linen management.
• Report any issues with broken or damaged items to leadership for accurate guest reviews and dispute management.

How You’ll Be Measured

• Meeting property management KPIs, including cleanliness ratings and overall property rating.
• Ability to maintain a high standard of guest satisfaction and property upkeep.
• Quarterly and annual performance reviews with owners based on operational success and leadership capabilities.

This is an exciting opportunity to take the lead at a boutique hotel in one of California's top destinations. If you're a driven, adaptable, and personable individual ready to manage a property like it’s your own, we’d love to hear from you!

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Schedule:

• Day shift
• Holidays
• On call
• Rotating weekends
• Weekends as needed

Requirements

Desired Skills/Background

• Hospitality Expertise: 3-5+ years of experience in the hospitality industry, preferably in boutique or short-term rental settings.
• Team Management: Proven ability to lead, train, and motivate a team.
• Organizational Skills: Systems-oriented, with the ability to build and maintain efficient processes.
• Tech-Savvy: Proficiency with Microsoft Office, Google Suite, and property management tools like Airbnb, YourPorter, or VRBO.
• Problem-Solver: A hands-on leader who can quickly adapt to challenges and create solutions.
• Communicator: Strong verbal and written communication skills, able to coordinate effectively with both guests and management.
• Honesty & Integrity: A high level of personal accountability, essential for the long-term success of the business.

Nice to Haves

• Tech Savvy: Familiarity with hotel management software and digital tools.
• Physical Endurance: Ability to lift up to 40 lbs and perform extended periods of standing, walking, and bending.
• Adaptability: Willingness to handle fluctuating schedules and occasional after-hours situations.

Benefits

• Employee discount
• Paid time off
• Professional development assistance
• Room for growth within the organizational
• Beautiful working environment