Our Busy Clarion Inn by Choice Hotels located on Route 3 is seeking an experienced hospitality management professional to join the team! A candidate must have full-time availability, excellent customer service, great leadership and experience managing a team of employees. Please see additional duties and requirements below.

Responsibilities and Duties

• Responsible for completing required franchise and Harshim Hotel Management standards training and staying current on all updates/changes to standards, policies, and procedures
• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates.
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees.
• Ensures staff receives proper safety and standard operating training for each position.
• Allocates funds, authorizes expenditures and assists VP of Operations in budget planning.
• Monitors cost controls on a regular basis.
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
• Maintain guest satisfaction by answering patrons’ complaints and resolving problems to guest specifications.
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines.
• Ensures bank deposits are made daily, including weekends and holidays.
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner.
• Audits daily reports and processes monthly paperwork.
• Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
• Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
• Ability to manage difficult guest situations, responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for s assistance and meets commitments.
• Ability to develop and evaluate alternative courses of action; make decisions based on correct assumptions concerning resources and guidelines.
• Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures
• Proficient in Microsoft Office products including Word, Excel, and Outlook.
• Ability to meet the demands of the work schedule, to be at work and on time. Will require the ability to work outside of regularly scheduled hours. Schedule varies based on business needs.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information, and protect company assets.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Managing Sales Activities

• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
• Coordinate crisis communications.
• Executes and supports Customer Service Standards and hotel’s Brand Standards.
• Participates in and practices daily service basics of the brand.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and brand.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase brand/product awareness.
• Develops and manages internal key stakeholder relationships.
• Develops strong community and public relations by maintaining property participation in local and regional events.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the hotel.
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Leadership

• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
• Creates effective structures, processes, jobs and performance management systems are in place.
• Transfers functional knowledge and develops skills of other on-site managers.
• Knowledge of management principles and practices.
• Knowledge of safety management principles; federal and state OSHA regulations..
• Ability to establish courses of action for self to accomplish specific goals.
• The ability to foster commitment, team spirit and trust. Takes proactive measures to identify and prevent situations that could result in negative sit
• Ability to establish work standards and expectations for self and others.

Education and Experience Required:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the hotel management or related professional area; Choice brand experience preferred.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the hotel management or related professional area; Choice experience preferred.