Hotel General Manager - Hacienda Hotel/Best Western Plus Old Town - WS Management

About us

At the heart of our company is a culture that prioritizes both our employees and our guests. We recognize that our employees are our greatest asset, and we strive to create an environment where they feel valued, supported, and empowered to excel. From frontline staff to corporate executives, every member of our team plays a vital role in delivering exceptional service and creating memorable experiences for our guests.

Position Overview:
WS Management recently acquired this beautiful 200 room hotel with attached restaurant in the heart of Old Town. The ideal candidate will be responsible for transforming this iconic hotel into its best self with both short term and long term improvement objectives. A passion for customer service, a keen knack for problem resolution, a team builder and a relentless achiever are key characteristics for the ideal candidate. This will be a labor of love, and we are looking for just the right person to help lead us in the right direction. You will be expected to put in a lot of hours, be on your feet, and to lead by example in Guest Service and Problem Solving. This is not a "figurehead" type position. It's hands-on. Proficiency and experience dealing with older buildings, with significant maintenance issues and large Cap Ex projects will be very important.

Responsibilities:

• Oversee daily operations of the hotel, ensuring smooth and efficient management across all departments.

• Develop and implement strategies to maximize revenue, occupancy, and profitability.

• Lead, mentor, and motivate a diverse team of managers and staff to achieve performance goals and maintain high employee and guest satisfaction.

• Maintain exceptional guest service standards, handling escalated guest concerns and ensuring positive resolutions.

• Prepare and manage budgets, financial forecasts, and operational reports.

• Ensure compliance with all health, safety, and legal regulations.

• Monitor and analyze key performance metrics, adjusting strategies as needed.

• Build strong relationships with guests, employees, and the local community.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

• Minimum 3 years of experience in hotel management, with a proven track record of success.

• Exceptional leadership and interpersonal skills.

• Exceptional written communication skills

• Strong financial acumen and analytical capabilities.

• Excellent communication and problem-solving abilities.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Proficiency in the Microsoft Office Suite of Products in particular Excel, Teams and Sharepoint

• Proficiency in Visual Matrix Quore, and Profitsword helpful

• Experience with Best Western Plus hotels will be very helpful

What We Offer

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

• Opportunities for professional development and career advancement.

• A supportive and collaborative work environment.

• The opportunity of a life time to re-invent the Hacienda Hotel Old Town!