Hotel General Manager ("Gerente General") - Evans Hotel

Description

LOCATION

Bahia Resort Hotel
Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.

The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY
The General Manager (“Gerente General”) will be responsible for overseeing the successful operations of the Bahia Resort Hotel, with direct oversight over Rooms, Housekeeping, Laundry, Security, Engineering, Groundskeeping, and Food & Beverage. Collaborating closely with support divisions including Finance, Sales, Revenue Management, and Human Resources. The General Manager will foster a positive work culture that prioritizes guest satisfaction. Their responsibilities include maximizing revenue, ensuring adherence to financial parameters, and working alongside the Chief Operating Officer to devise long-term strategies, develop innovative initiatives, processes, and enhance guest experiences.

PAY & PERKS

• Compensation: $180,000 - $210,000 DOE**
• $250 Sign-on Bonus
• Discounted Hotel Rooms for you, family, and friends.
• Free Employee Parking and/or discounted MTS Pronto Card.
• Free Meals & Refreshments during working shift.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more!

ESSENTIAL DUTIES:

• Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors.
• Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first.
• Support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company.
• Direct all aspects of the operation, including, but not limited to the Rooms, Housekeeping, Laundry, Security, Engineering, Groundskeeping, and the Food and Beverage departments.
• Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards.
• Respond to customer service interactions in a professional and timely manner, achieving positive resolutions to guest concerns.
• Support and motivate the Sales, Catering, and Revenue teams at the property level.
• Work with revenue management and implement necessary rate changes to maximize room revenue.
• Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rate.
• Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization.
• Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement.
• Ensure hotel operations are functioning within the financial parameters established by the company.
• Monitor property expenditures, prepare justifications for budget variations, and project increases for projects.
• Coordinate annual revenue and occupancy forecasting.
• Ensure all accounting and financial policies and procedures are supported and fully maintained at the property.
• Lead with an employee-centric mindset that values our associates.
• Hire qualified associates.
• Assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation.
• Ensure a safe working environment for guests and associates.
• Create a positive work environment.
• Ensure training and development programs are supported and executed.
• Ensure compliance with company policies and legal requirements for all employees.
• Performs additional duties and responsibilities as directed by the leadership team.

Qualifications

QUALIFICATIONS

• Bachelor's degree (B. A.) from four-year college or university required, Hospitality management preferred.
• Minimum ten years of experience in hospitality management required.
• Technical knowledge of hotel property management, yield management systems, and financial/accounting systems.
• Prior working knowledge of full-service guest service standards and procedures required.
• Previous experience working in four or five diamond properties preferred.
• Experience managing relationships with outside vendors, entities, partners and government officials, and agencies.
• Must be able to supervise a large diverse, multi-departmental team of approximately 322 employees with varied objectives, job functions, and work styles.
• Must be able to motivate, correct, coach, develop, and train employees to achieve company objectives as a high-functioning team.
• Ability to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and boards of directors.
• Ability to speak/write Spanish effectively is preferred.
• Exceptional customer service and interpersonal skills.
• Open availability, including weekends, nights, and holidays.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.