Hotel Front Office Manager - The Sebastian Vail

**About Us:**

The Sebastian Vail is a premier hospitality destination known for exceptional service and a welcoming atmosphere. We take pride in providing our guests with memorable experiences and aim to create a supportive work environment for our employees. We are currently seeking a dedicated and experienced Hotel Front Office Manager to lead our front office team and ensure the highest standards of guest service.

**Job Summary:**

The Hotel Front Office Manager will oversee the daily operations of the front office department, ensuring smooth check-in and check-out processes, managing guest inquiries and complaints, and leading a team of front office staff. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for the hospitality industry.

**Key Responsibilities:**

- Supervise and manage the front office staff, including receptionists, concierges, and bellhops.

- Ensure all guests receive a warm welcome and exceptional service throughout their stay.

- Oversee the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing.

- Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations.

- Monitor front desk operations, including cash handling, reservation management, and room availability.

- Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination.

- Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations.

- Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality.

- Conduct regular training and development sessions for front office staff to enhance their skills and knowledge.

- Prepare and analyze reports related to room occupancy, revenue, and guest feedback to identify trends and areas for improvement.

- Assist with budgeting, forecasting, and financial management for the front office department.

- Ensure compliance with hotel policies, standards, and safety regulations.

**Qualifications:**

- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

- Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department.

- Strong leadership and team management skills with the ability to motivate and develop staff.

- Excellent interpersonal and communication skills, with a customer-focused attitude.

- Proven problem-solving and conflict-resolution abilities.

- Proficient in hotel management software (PMS) and Microsoft Office Suite.

- Knowledge of budgeting and financial management principles.

- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Benefits:

• Free onsite shift parking
• Discounted bus pass for Eagle County & Lake County routes
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO up to 4 weeks a year
• Wellness Bonus
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Merchant Ski Pass Program
• Free onsite Chef prepared employee dining room with hot meals and salad bar

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.