Hotel Front Office Manager - Maritime Conference Center (MITAGS)
Linthicum Heights, MD 21090
About the Job
If hospitality is in your blood, you are in the right place. But we have only two catches to land your next best job ever – you must like to have fun and you must have at least 8-Years of Hotel Front Office Management experience. We want someone who can bring new and fresh ideas to the table. And we want the best of the best for our customers and our team.
MAJOR DUTIES AND REPONSIBILITIES:
- Responsible for the day-to-day management and leadership of the hotel front desk team, including training and recruiting.
- Making certain hospitality and good customer service is at the forefront.
- Conduct performance reviews and set individual and team goals
- Manage room reservations and allocations
- Provide budget and financial forecasting information related to the Rooms Department.
- Coordinate with Housekeeping
- Manage rates and packages
- Other duties as assigned
DESIRED QUALIFICATIONS:
- Minimum 8 years Hotel Front Office Management Experience at a Full-Service Hotel or Conference Center.
- College Degree in Hospitality Management or equivalent preferred.
- Commitment to a hospitality lifestyle – This is a career job
- Proficiency in Microsoft Office, Hospitality (PMS) systems and POS systems.
- Strong leadership skills with the ability to motivate and mentor team members.
- Strong interpersonal and communication skills to be capable of providing quality service to hotel guests.
- Personable and outgoing, pleasant phone demeanor.
- Excellent customer service skills and ability to connect with and relate to guests positively.
- Able to complete fire training and CPR courses.
BENEFITS:
- Compensation commensurate with experience - Starting salary $60,000 - $65,000 annually
- Full time - M-F
- Health/Dental/Vision - No payroll deduction for employee and legal dependents
- Generous Paid Time Off - including Holidays, Sick Time, Personal and Vacation
- Employment Contributions to Retirement Plans and 401(k) options
- Free parking
- One (1) Meal per schedule
At MCC, we are not just another hotel. We are a culture with a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, we like to have fun!
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Source : Maritime Conference Center (MITAGS)