Hotel Front Desk Supervisor - DoubleTree by Hilton Orlando Downtown

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

        At the Doubletree by Hilton Orlando Downtown, we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.  If you have a genuine passion for hospitality, consider joining our team!  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Doubletree by Hilton Orlando Downtown with Pyramid Global Hospitality can mean for you!      

Hotel Front Desk Supervisor

Doubletree by Hilton Orlando Downtown

We offer:

• Competitive Wages
• Health Dental & Vision insurance
• Company Paid Life & AD&D Insurance
• Disability insurance
• Paid Time Off (PTO)
• 7 Paid Holidays
• 401(k) matching
• Health Savings Account plan
• Tuition Reimbursement
• Associate Referral Bonus
• Quarterly Bonus Program for all employees
• Employee assistance program
• Hotel Room Discounts Worldwide
• Free Parking
• Advancement Opportunities across a portfolio of over 230 hotels representing all major Brands

Our Hotel Front Desk Supervisor leads the effortless and seamless movement of guests in and out of the hotel while ensuring the Front Office team  provides exceptional levels of guest service to provide the best possible guest experience. 

•  Directly supervises hourly employees in the Front Office. Responsibilities include assisting with training employees, planning, assigning, and directing work, addressing complaints and resolving problems, and other requested tasks.
• Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
• Completes AM and/or PM checklist to include bucket check, credit report, discrepancy room report, due outs, blocking, pre-registration, shift closings, and turndown.
• Issues room keys and, follows room key procedures.
• Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone to ledger.
• Makes restaurant, transportation or entertainment reservations and arranges for tours.
• Utilizes Front Office and Reservations computer systems.
• Trained to cover Night Audit as needed.
• Informs and follows property emergency procedures.
• Follows sell out procedures and relocates guests as necessary.
• Ensures computer systems and all related interfaces are functioning properly.
• Assists with shift coverage in the event of business needs to ensure guest service is not compromised; open scheduling availability is required for this purpose.
• Performs other tasks as assigned by managers.

• Hotel Front Desk Agent experience required. 
• Previous Front Desk Supervisory experience desired. 
• Hilton experience a plus.
• Flexible Schedule, Weekend availibility

Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.