Hotel Front Desk Representative - Clarion Inn

About Us:
At the Clarion Inn, we're all about creating memorable guest experiences with a touch of warmth and hospitality. As part of Reverie Brands, we pride ourselves on offering exceptional service and a welcoming atmosphere. We’re looking for a dedicated Front Desk Agent who’s ready to be the face of our hotel and help make each guest’s stay an unforgettable one.

Job Type:

• Full-Time (5 days a week, 8-hour shifts)
• Flexibility required for morning, afternoon, and evening shifts

Key Responsibilities:

• Guest Services: Be the welcoming face of Clarion Inn, checking guests in and out with a smile, handling reservations, and answering any questions to ensure our guests have an amazing stay.
• Communication Hub: Answer phones, emails, and in-person inquiries with efficiency and professionalism.
• Billing & Payments: Accurately process guest payments and manage accounts with care.
• Light Cleaning Duties: Help keep the front desk area tidy, and occasionally assist with light cleaning in the lobby and public areas.
• Breakfast Support: Keep an eye on the breakfast area during your shift, ensuring it’s stocked and clean for our guests.
• Problem-Solving: Handle any guest concerns with grace, ensuring quick resolutions and maintaining guest satisfaction.
• Team Player: Work closely with other hotel departments to ensure smooth operations.

Qualifications:

• Prior experience in a customer service role, preferably in a hotel setting
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• A positive attitude and a commitment to providing exceptional guest service
• Flexibility to work various shifts, including weekends and holidays

What We Offer:

• Competitive hourly wage
• Opportunities for growth and advancement within Reverie Brands
• A supportive and friendly work environment
• Employee discounts on hotel stays