Hotel Front Desk Receptionist - Quality Inn Carlin

Are you passionate about delivering great service and enjoy making people smile? If so, you could be the perfect fit for our hotel front desk agent role! As part of our guest services team, you'll greet guests, manage their account details, and ensure they have everything needed for a fantastic stay. If you're looking for a dynamic work environment with opportunities for growth and flexible hours, we encourage you to apply today!

•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

•Bookkeeping: keep accurate records of all hotel guest account information

•Work with the housekeeping staff to ensure rooms are ready for new guests

•Mitigate customer complaints as needed.

•Handle customer complaints as necessary

•Perform regular bookkeeping duties: make sure hotel guest information is current and correct

•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

•Communicate with housekeeping to make sure guest rooms are ready

•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

•1+ year of hotel industry experience or related job preferred

•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

•Has experience answering telephone calls and troubleshooting stressful situations

•Has previous experience or working knowledge of Microsoft Office and reservation management systems

•Must have graduated high school, received a GED or equivalent

•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

•Comfortable taking telephone calls and mitigating stressful situations

•Has previous experience or working knowledge of Microsoft Office and reservation management systems

•Must have graduated high school, received a GED or equivalent