Hotel Front Desk Agent - Residence Inn Tampa

Full job description

The ideal candidate will possess great communication skills, have excellent customer service skills, as well as problem-solving and conflict resolutions skills.

EDUCATION: High school diploma

Essential Job Skills:

• Must be able to work independently and with minimal supervision.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.

ESSENTIAL JOB FUNCTIONS:

Responsibilities include but are not limited to:

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Responsible for cash drawer contents and transactions during shift
• Ensures the common area/lobby is clean
• Process all payment types such as room charges, cash, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• All other duties as assigned

REQUIREMENTS:

• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Must be proficient in Windows operating systems company-approved spreadsheets and word processing.
• Comply with quality assurance expectations and standards.
• Develop and maintain positive working relationships with others.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to walk, stand; use hands, and reach with hands and arms.
• The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

The employee is expected to perform faithfully, industriously, and to the best of their ability, experience, and talent, all the duties that may be required by the express, and implicit terms and to the reasonable satisfaction of the employer. The employee is expected to execute all necessary job requirements of this position and perform them safely.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Required)