Hotel Front Desk Agent $19 Per Hour - Commerce Casino

Hotel Front Desk Agent $19 Per Hour

Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.

PRIMARY JOB FUNCTIONS

1.    Greet customers immediately with a friendly and sincere welcome.  Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

2.    Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.  Promote Crescent and brand marketing programs.  Make appropriate selection of rooms based on guest needs.  Code electronic keys.  Non-verbally confirm the room number and rate.  Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.  

3.    Verify and imprint credit cards for authorization using electronic acceptance methods.  Handle cash, make change and balance an assigned house bank.  Accept and record vouchers, travelers checks, and other forms of payment.  Convert foreign currency at current posted rates.  Post charges to guest rooms and house accounts using the computer.

4.    Promptly answer the telephone using positive and clear communication. Input messages into the computer.  Retrieve messages and communicate the content to the guest.  Retrieve mail, small packages and facsimiles for customers as requested.

5.    Close guest accounts at time of check out and ascertain satisfaction.  In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

6.    Offer each and every guest at check-in or during conversation the opportunity to become a part of the casino player’s program. Depending on your schedule and opportunity to be able to sign up hotel guests to become a part of the casino players program, you will be monitored regarding this performance indicator on a monthly basis.

7.    Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.  Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Remain calm and alert especially during emergency situations and heavy hotel activity.  Plan and implement detailed steps by using experienced judgment and discretion.     

8.    Comply with attendance rules and be available to work on a regular basis.

9.    Perform any other job related duties as assigned.

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

QUALIFICATIONS

Work Experience Required:  
⦁    Some experience in a related field preferred.

Education:
⦁     High School diploma or equivalent experience.  

Other Requirements:  

⦁    Must have the ability to communicate in English.  
⦁    Self-starting personality with an even disposition.   
⦁    Maintain a professional appearance and manner at all times.  
⦁    Can communicate well with guests.  
⦁    Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  
⦁    Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.  
⦁    Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.  
⦁    Ability to stand and move throughout front office and continuously perform essential job functions.  
⦁    Ability to access and accurately input information using a moderately complex computer system.  
⦁    Ability to observe and detect signs of emergency situations.  
⦁    Ability to establish and maintain effective working relationships with associates, customers and patrons.

Performance Standards: 

Customer Satisfaction:  Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with our customers and our employees. It is essential that you remain professional at all times, and that you treat all guests and employees with courtesy and respect, under all circumstances. Every employee is a guest relations ambassador, every working minute of every day.  

Work Habits: In order to maintain a positive guest and employee experience, your
work habits should always meet and strive to exceed hotel standards for work 
procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.