Hotel Defect System Administrator - Carnival Global Brand

Job Description

As a Hotel Defect System Administrator, you will be responsible for overseeing the operation, configuration, and maintenance of Levante and all the interfaces with the systems. You will ensure the system effectively support the maintenance and operation of the technical hotel equipment and infrastructure within the CCL Fleet of Ships. Your role involves managing databases, interfaces and troubleshooting technical issues, coordinating with IT team and maintenance staff, implementing improvements to enhance system efficiency and reliability to contribute and meet compliance, safety, security and guest satisfaction.

Essential Functions:

• Maintain and administer Levante system –ensuring its availability, reliability, and security.
• Configure system settings and workflows to align with CCL processes and requirements.
• Perform regular system updates, patches, and maintenance tasks to ensure optimal performance.
• Conduct system audits and implement improvements to enhance efficiency and usability.
• Collaborate with department heads, technicians, and vendors to troubleshoot and resolve defects promptly.
• Coordinate training sessions for users (Ship and Shore) to ensure proper usage of the defect tracking system.
• Analyze data for trends and patterns to identify underlying causes and potential areas for improvement.
• Implement measures to mitigate risks associated with critical areas and security vulnerabilities.
• Ensure compliance with relevant regulations, standards, and best practices related to defect management.

Qualifications:

• Education:  Bachelor’s degree
• Discipline/Major:  Bachelor’s degree in computer science, Information Technology, Engineering, or a related field
• Required Years & Area of Professional Experience: Proven experience in system administration, preferably in a facility management or maintenance environment.
• Critical Professional Related Technical/Computer Skills:  Familiarity with facility management software such as CMMS (Computerized Maintenance Management System) or CAFM (Integrated Workplace Management System) is a plus.
• Other Requirements:  Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Preferred Experience & Type:  Certifications such as CompTIA Security+, Microsoft Certified Azure Administrator, or Certified Facility Manager (CFM) are advantageous.

Decision-Making:

• Operational:  Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short term consequences. Examples are: Handling employee conflicts, purchasing materials needed for operations.
• Standard:  These decisions are those that are repetitive decisions on a recurring basis and are commonly related to daily activities. They are relatively simple, relying on historical data and previous solutions. Examples are: reordering of standard office supplies, handling transactions.   

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.  Requires regular movement throughout CCL facilities. 

Travel:  25-50% with shipboard travel likely.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  May be requested to work a different shift.

The range for this role’s salary $71,096-$85,000.  Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: 
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site preschool program, wellness center, and health clinic at our Miami campus

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