Hotel Clerk/Administrative Assistant - Willows
Industry, PA 15052
About the Job
Hotel Clerk/Administrative Assistant
Willows
Front Desk
Reports To: Office Coordinator
Job Type: Full-time or Part-time
About Us:
Willows is a premier destination known for its exceptional guest experiences, luxurious accommodations, and top-notch services. We are committed to creating memorable stays for our guests and are looking for a welcoming and detail-oriented Hotel Clerk/ Administrative assistant to join our front desk team.
Position Summary:
The Hotel Clerk/ Administrative assistant is often the first point of contact for guests and plays a pivotal role in ensuring a positive experience. This role requires excellent communication and customer service skills to meet and exceed guest expectations.
Responsibilities:
The Hotel Clerk/ Administrative assistant responsibilities include, but are not limited to:
Guest Services:
- Greet guests in a friendly and professional manner upon arrival and departure.
- Provide information about hotel amenities, services, and local attractions.
- Assist guests with check-in and check-out processes.
Reservations and Bookings:
- Handle reservations and room bookings, including walk-ins and online reservations.
- Ensure accuracy of guest information, payment details, and special requests.
Customer Support:
- Respond to guest inquiries, concerns, and requests promptly and courteously.
- Address and resolve guest complaints or issues with empathy and professionalism.
Billing and Payments:
- Process guest payments, including room charges and incidentals.
- Handle cash, credit card transactions, and maintain financial records.
Room Assignments:
- Allocate rooms and issue room keys based on guest preferences and availability.
- Maintain room status information and communicate with housekeeping staff for room readiness.
Front Desk Operations:
- Keep the front desk area organized and well-maintained.
- Monitor and maintain the availability of hotel brochures and promotional materials.
Safety and Security:
- Follow hotel security protocols, including verifying guest identities and monitoring access.
- Assist with emergency procedures and guest safety as needed.
Administrative Tasks:
- Perform administrative duties such as filing, data entry, and preparing reports.
- Manage guest records, registration cards, and other documentation.
Qualifications:
- High school diploma or equivalent (hospitality-related education a plus).
- Previous experience in a customer service or front desk role is advantageous.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and attention to detail.
- Basic computer skills for reservation and billing systems.
- A courteous and professional demeanor.
- Multilingual skills may be beneficial in serving diverse guests.
Benefits:
- Competitive salary and potential for performance-based bonuses.
- Opportunities for career growth within the hospitality industry.
- Training and development programs to enhance your skills.
- Employee discounts on accommodations, dining, and other services.
- A collaborative and friendly work environment.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter to gm@willowsofpa.com with "Hotel Clerk Application - [Your Name]" in the subject line. Please include any relevant certifications or language skills.
Willows is an equal opportunity employer, and we welcome applications from candidates of diverse backgrounds and experiences.
Source : Willows