Hotel Assistant Manager - Comfort Inn of Utica

Livonia, MI 48154

We are looking for a high energy, dynamic Assistant Manager to join our Hospitality Team!

Assistant Manager is responsible for the following:

Answer inquiries and check-in/out guests in a timely and professional manner.
Oversee VIP and special guest requests.
Follow and enforce hotel credit policies.
Monitor guest feedback and GIS scores.
Ensure the maximization of room revenue.
Generate and update required reports, files, and checklists.
Help maintain productivity levels at or above budgeted standards.
Run room status reports and relay necessary information to affected departments.
Assist in training and cross-training of new hires and current employees.
Establish and maintain good communications and teamwork with fellow employees.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Operate relevant aspects of the Front Desk property management system.
Maintain inventory of front office supplies and purchase of supplies when necessary.
Be knowledgeable of rates, packages, and promotions.
Complete and/or ensure proper bucket checks are done each shift with room rate verification and housekeeping status report.
Assist Department Managers as needed.
Interviewing and training Front Office Team Members.

Mandatory Requirements:

At least 3 years of progressive experience in a hotel atmosphere.
Front Office Supervisory Experience preferred.
A High School Diploma required; some college preferred.
Flexibility to work nights, weekends, and holidays.
On-call 24/7 for critical and/or emergency situations
Reliable transportation
Must be dependable and punctual.
Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.

Preferred Experience/Knowledge:

Benefits:

Source : Comfort Inn of Utica