Host Lounge Attendant - Dollywood's DreamMore Resort & Spa - Part Time Year Round - HERSCHEND FAMILY ENTERTAINMENT CORPORATION

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Host Lounge Attendant  checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

To provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. Take and deliver accurate food and drink orders.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Checks with Manager for daily forecast training standard objectives
• Stocks and presents food/beverage items to standard
• Inspects dining room for cleanliness, proper supply levels and proper staffing
• Orders/requisitions food and supplies through lead/sous chef
• Maintains a clean and sanitary environment in compliance with all local and federal health codes
• Make specialty beverages to standard
• Uses POS accurately. Handles cash and credit card transactions as directed
• Participate in upsell strategies as directed by management
• Participates in daily line ups
• Practices service standards and current training throughout service
• Assumes duties of Supervisor in absence or as directed.
• Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Requires thorough knowledge of a specialized or technical field
• This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience
• Must be able to obtain food handler certification
• Flexible availability to include weekends, holiday, daytime or evening schedule
• Must be at least 16 years old
• Must pass a pre-employment background check and drug test

Knowledge, Skills and Abilities

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Must be willing to constantly improve
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must tolerate a fast-paced, hectic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Able to hear, see and speak.
• Able to speak, read and write English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to tolerate temperatures of 0 to 100 degrees.
• Able to work outdoors.
• May compile objective and measurable data and produce reports.
• May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to  race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. 

Qualifications