Host/Hostess- Sidney's - Legacy Lodge at Lanier Islands

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details   Nestled on the shores of Lake Lanier lies Lanier Island Resort – an island destination spread out across 1200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest.    Legacy Lodge at Lanier Islands boasts 282 guest rooms, 22,000 sq ft of event space, and 2 restaurants.Overview:

SUMMARY   Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart.  Greet guests in a friendly, polite manner, be prompt and reliable and help your co-workers whenever possible.

Qualifications:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Telephone etiquette. Be polite, confident and able to help the guest with any request or know where to direct them.

• Take reservations using good judgement and precise timing.

• Acknowledge guests immediately as they walk through the door. Ask their name and room number when applicable.  Always refer to them by name.

• Seat guests, ladies first. Advise the server of any special requests.  Tell the server the name and seat number of the host.

• Keep the pace of the floor at a level that ensures excellent service by limiting covers.

• Bid the guest a friendly farewell. Remember to use their name whenever possible.

• Note any guest comments. If there is a complaint, notify a manager immediately.  If there is a positive comment, log in comment book.

• Knowledge of daily function sheet, in-house VIP's, current activities, hours of operation throughout the hotel, etc.

• Be aware of menu items, specials of the evening and how they're prepared. General knowledge of our available wines.

• Check the restaurant for cleanliness. Report maintenance problems to the maintenance department and poor table appearance to servers and/or bussers.

• Assist Manager with revisions and typing of wine list.

• Assign wait & buss staff stations.

• Create flower order weekly based on private party and function requests.

• Fax menus to guests from inquiries. Process special guest requests, i.e. birthday cakes, dietary needs, and anniversaries.

• Recap cover count nightly.

• Tracks concierge referral program.

 

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

Experience in a front line position directly dealing with people.  Must be well groomed and have a friendly and outgoing personality.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel.  The employee frequently is required to talk or hear.  The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must frequently lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.  The noise level in the work environment is usually moderate.