Host / Hostess - Denny's

A Host/Hostess at Denny’s plays a special role for our guests. You are often their first impression and last impression, and we count on you to sincerely make them feel at home – every time!

The Host or Hostess greets guests in a warm, friendly, smiling manner that welcomes them into our restaurant and sets the stage for a positive dining experience. A Denny’s Host or Hostess has a “Guests First" attitude, engaging in friendly conversation with guests as you perform duties

Responsibilities:

• Suggesting new menu items from our limited time offerings.
• Receiving payment and making correct change.
• Assisting with beverages like bold, signature or flavored coffees.
• Cleaning, completing side work, and organizing supplies as needed.
• Willingly assisting other team members without being asked.
• Providing total guest satisfaction.
• Greets and welcomes all customers immediately upon arrival and verifies number in their party.  Determines special needs, e.g., high chairs, special menus.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.
• Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Handles incoming telephone calls immediately, and takes to go orders as appropriate.
• Maintains proper supply of clean menus.
• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
• Assists service personnel in clearing and setting tables.
• Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
• Assists other service personnel as needed.

We are the classic American diner and proud of everything that means. Since 1953, we've served quality food and healthy portions at a fair price. No matter where we are, our light is always on, inviting guests around the world into a place where everyone is welcome.
Our Denny's family is our most important asset. We trust, support and respect each other and work together for the greater good. We recognize the contributions of all.
"Open" means so much more than just being open 24/7. It means being open to all people, appetites and budgets. It says we're open-minded and open to new ideas. Honest, warm and inviting. "Open" is the way we think and act every hour of every day.

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