Host / Hostess - Hay Creek Hotels

The Patterson Restaurant + Bar at the new Hotel Hartness is actively searching for professional, friendly, and energetic Hosts and Hostesses to join our Food and Beverage team.

Job Summary:

¨    Greet, direct, seat, and tend to food and beverage guests, including watering, passing out menus, replenishing coffee, replacing silverware, and other service needs based on HCH service standards.

¨    Complete all side work tasks, as determined by MOD, efficiently and thoroughly.

¨    Stock glassware, silverware, and napkin backups in all areas (host stand, service areas, bar).

¨    Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed. (As needed to assist with table turns)

¨    Wash trays to ensure proper sanitation and immaculate front of the house presentation.

¨    Assist in the set-up and breakdown of banquet functions and holiday/special menu buffets. (when needed)

¨    Perform additional cleaning tasks, as determined by MOD, such as wiping all kitchen doors down, wiping restaurant windowsills, sweeping work areas, etc.

¨    Impart to the customer warmth and graciousness, much as you would give a guest in your own home.

¨    Be thoroughly familiar with menu items and related materials.

¨    Clean and maintain all working areas and equipment.

¨    Assist in resolving any complaints and communicate disgruntled customers to the appropriate supervisor.

¨    Undertake all reasonable tasks requested by supervisors.

¨    Represent a positive working liaison with all other members of the kitchen and front of house staff.

¨    Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.

¨    Check out with manager once shift is complete.

¨    Consciously assist in all company promotions when required.

¨    Practice cleanliness and safety in all dining areas, liquor, and wine storage areas.

¨    Understand and communicate daily specials and specialty menus to guests.

¨    Deliver food consistent with expectations of proper timing of food courses when food running.

¨    Assist in training new employees and helping others, using the host philosophy.

¨    Assist team members as needed to promote a positive teamwork environment.

¨    Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies.

¨    Flexibility to work days, nights, weekends, and holidays or special events.

¨    Address each and every guest using the S.E.A.C. method, with a Smile, Eye contact, Acknowledge their presence in a timely manner with appropriate greeting, and kindly Close.

¨    Attend all scheduled meetings and training sessions.

¨    Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy. 

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

We are an E-Verify Employer; 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at 888-897-7781.

 

Keyword: server, food and beverage, f&b, service staff, restaurant job, wait staff, waiter, waitress, counter help, customer service, entry level,
Required Experience:

• 16+ years of age
• This is an entry level position with no prior experience in restaurants needed. We will train for the right candidates with positive work ethic.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
• May be subject to successful completion of background check and/or DMV check.

From: Hay Creek Hotels