Host/Cashier II - Viejas Casino & Resort

GENERAL SUMMARY

The Host Cashier II is responsible for greeting and seating guests in the assigned dining areas, handling cash transactions and operating cash register, and assisting the server with table maintenance and boxing guest take home food as needed.

CORE SCOPE OF POSITION

• Greets and seats guests in a professional and courteous manner.
• Answers telephone and provides timely response to guest inquiries, and/or take messages as appropriate.
• Estimates wait times for guests, monitors the guest waiting list, and ensures that the needs of the guests are met while they wait.
• Operates cash register, gives change, and balances checks at the end of the shift.
• Provides accurate wait times and starts wait times when appropriate.
• Seats guests to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Assists in taking To-Go orders and ensuring they are placed accurately and provided to guests in a timely manner.
• Verifies food tickets that are presented by servers or guests to obtain food items.
• Assists restaurant servers with drink orders and other guest requests when appropriate.
• Recognizes when guests have reached their drinking limit and escalates the situation to the manager.
• Assists with bussing and resetting tables using designated cleaning supplies.
• Assists in assigning restaurant server and bussers in the designated areas on the dining floor.
• Understands and practices good sanitation procedures.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Complies with company and departmental policies and standard operating procedures, applicable governmental laws and regulations.
• Stays current on various casino and VOC events and promotions in order to respond to customer inquiries, including knowledge of menu ingredients, preparation, and presentation.
• Performs other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal and external guests.

SUPERVISION

• Does not provide supervision to other team members.

KNOWLEDGE AND SKILLS

• Strong verbal, written, and interpersonal communication skills.
• Bilingual preferred.
• Knowledge of fine dining operations with Front of House service experience.
• Must have outstanding guest service skills.
• Basic mathematic skills.
• Ability to work in a fast paced, high activity environment.
• Ability to multi-task, self-starter, punctual and able to adjust to change.
• Must be flexible to work different shifts, evenings, weekends, and holidays.

EDUCATION/CERTIFICATION

• High school diploma or general education degree required.
• Food Handler’s Card required.
• RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.

·Must be 21 years of age or older.

EXPERIENCE

• 1 to 2 years of related experience in a restaurant as a host and/or a cashier preferred.
• Cash handling and POS experience required.