Hospitality Specialist at Beacon Hill Staffing Group, LLC
Chicago, IL
About the Job
Beacon Hill is hiring! We have partnered with a long standing client in the professional services industry in hiring a Hospitality Specialist to start immediately! The Hospitality Specialist plays a crucial role in ensuring exemplary guest experiences. This position combines exceptional customer service skills with a deep understanding of hospitality principles to create a welcoming and professional atmosphere for clients, partners, and employees.
Key Responsibilities:
- Client Experience Management:
- Welcome and greet clients, partners, and visitors upon arrival.
- Provide personalized assistance, ensuring all needs and inquiries are promptly addressed.
- Coordinate meeting rooms, catering services, and any special accommodations requested by clients.
- Ensure a seamless experience throughout the client's visit, from arrival to departure.
- Event Planning and Execution:
- Collaborate with internal teams to plan and execute corporate events, meetings, and conferences.
- Manage event logistics, including venue selection, catering, audiovisual setup, and transportation.
- Coordinate with external vendors and suppliers to ensure all arrangements meet quality standards.
- Oversee event timelines and troubleshoot any issues that may arise during the event.
- Facilities Management:
- Maintain the appearance and functionality of reception areas, meeting rooms, and common areas.
- Monitor and manage office supplies inventory, replenishing as needed to support daily operations.
- Address facility-related requests and coordinate with relevant departments or service providers for resolution.
- Hospitality Standards Compliance:
- Uphold high standards of hospitality and professionalism in all interactions with guests and colleagues.
- Implement and enforce company policies and procedures related to hospitality services.
- Conduct regular assessments to identify areas for improvement and implement corrective actions as needed.
- Communication and Relationship Building:
- Cultivate positive relationships with clients, partners, and vendors through attentive service and effective communication.
- Collaborate with internal stakeholders to understand their hospitality needs and preferences.
- Serve as a liaison between various departments to ensure seamless coordination of hospitality services.
Qualifications:
- 5+ years of proven experience in a hospitality or office services role in a corporate environment.
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred but not required
- Strong interpersonal skills with the ability to interact professionally with individuals at all levels.
- Excellent communication and organizational abilities, with keen attention to detail.
- Proficiency in Microsoft Office Suite and hospitality management software is desirable.
- Flexibility to work non-traditional hours as needed, including evenings and weekends during events or peak periods.
Attributes:
- Impeccable professionalism and a customer-centric approach to service delivery.
- Resourcefulness and adaptability in managing diverse tasks and responsibilities.
- Exceptional problem-solving skills with a proactive attitude towards addressing challenges.
- Strong teamwork ethic and the ability to collaborate effectively with cross-functional teams.
- Commitment to upholding the company's values and fostering a positive work environment.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Salary
30 - 32 /hour