Hospitality Operations Manager (US) - Remote | WFH - Get It Recruit - Hospitality
New York, NY 10001
About the Job
Hospitality Operations Manager
Salary: Competitive salary, plus excellent benefits including equity ownership, healthcare, 401k, $1000 annual wellbeing budget, flexible working, your choice of tech equipment, and generous paid time off.
About You
- You are a highly experienced hospitality professional with a strong background in the luxury sector, renowned for delivering exceptional guest service and training others in this area.
- You are based in the US and willing to travel regularly across the country.
- You have expertise in managing guest escalations, ensuring every visitor leaves with a positive impression.
- You are skilled in creating impactful, remote training workshops for Guest Experience Teams.
- You are a master of quality control, with a keen eye for upholding the highest standards in guest experiences.
- You have a proven track record of maintaining and enhancing partner relationships across the US, especially with cleaning companies and service providers.
- Ideally, you are trained to the highest standards in guest experience delivery, with a passion for outstanding customer service.
The Opportunity
Join our mission to redefine the standards for guest experience across the US. As our Hospitality Operations Manager, you will spearhead initiatives to improve guest satisfaction and ensure impeccable quality of on-site offerings and housekeeping standards. This role offers you the unique chance to shape the future of guest experiences by leading training for our remote Guest Experience Team and visiting key client sites across the US to uphold our service standards. Your leadership will be crucial in delivering our "North Star metric" and furthering our partnerships with essential service providers.
Main Responsibilities
- Manage and resolve guest escalations, ensuring a seamless and positive experience for all guests.
- Design and conduct remote training workshops for the Guest Experience Team, focusing on quality and excellence in customer service.
- Oversee the Quality Control of the Guest Experience Team, implementing standards that match our commitment to luxury and excellence.
- Regularly visit key client sites across the US to audit and improve the quality of housekeeping and on-site services (must be willing to travel).
- Develop and strengthen partnerships with cleaning companies and other service providers, enhancing our service offerings and guest satisfaction.
- Drive the achievement of our "North Star metric" as agreed with our clients, embodying a passion for delivering top-notch guest experiences and customer service.
Why Join Us?
- Be part of a top global SaaS company redefining the hospitality industry.
- Competitive compensation package with equity ownership opportunity.
- Excellent benefits including healthcare, 401k, and $1000 annual wellbeing budget.
- Flexible working environment and choice of preferred tech equipment.
- Generous paid time off, including a full break from Christmas to New Year.
- Join a highly motivated, engaged team of extremely smart, creative, and talented individuals.
We welcome applications from all qualified candidates committed to delivering exceptional guest experiences. Remote work options available.
Employment Type: Full-Time
Salary: $ 40,000.00 100,000.00 Per Year
Salary: Competitive salary, plus excellent benefits including equity ownership, healthcare, 401k, $1000 annual wellbeing budget, flexible working, your choice of tech equipment, and generous paid time off.
About You
- You are a highly experienced hospitality professional with a strong background in the luxury sector, renowned for delivering exceptional guest service and training others in this area.
- You are based in the US and willing to travel regularly across the country.
- You have expertise in managing guest escalations, ensuring every visitor leaves with a positive impression.
- You are skilled in creating impactful, remote training workshops for Guest Experience Teams.
- You are a master of quality control, with a keen eye for upholding the highest standards in guest experiences.
- You have a proven track record of maintaining and enhancing partner relationships across the US, especially with cleaning companies and service providers.
- Ideally, you are trained to the highest standards in guest experience delivery, with a passion for outstanding customer service.
The Opportunity
Join our mission to redefine the standards for guest experience across the US. As our Hospitality Operations Manager, you will spearhead initiatives to improve guest satisfaction and ensure impeccable quality of on-site offerings and housekeeping standards. This role offers you the unique chance to shape the future of guest experiences by leading training for our remote Guest Experience Team and visiting key client sites across the US to uphold our service standards. Your leadership will be crucial in delivering our "North Star metric" and furthering our partnerships with essential service providers.
Main Responsibilities
- Manage and resolve guest escalations, ensuring a seamless and positive experience for all guests.
- Design and conduct remote training workshops for the Guest Experience Team, focusing on quality and excellence in customer service.
- Oversee the Quality Control of the Guest Experience Team, implementing standards that match our commitment to luxury and excellence.
- Regularly visit key client sites across the US to audit and improve the quality of housekeeping and on-site services (must be willing to travel).
- Develop and strengthen partnerships with cleaning companies and other service providers, enhancing our service offerings and guest satisfaction.
- Drive the achievement of our "North Star metric" as agreed with our clients, embodying a passion for delivering top-notch guest experiences and customer service.
Why Join Us?
- Be part of a top global SaaS company redefining the hospitality industry.
- Competitive compensation package with equity ownership opportunity.
- Excellent benefits including healthcare, 401k, and $1000 annual wellbeing budget.
- Flexible working environment and choice of preferred tech equipment.
- Generous paid time off, including a full break from Christmas to New Year.
- Join a highly motivated, engaged team of extremely smart, creative, and talented individuals.
We welcome applications from all qualified candidates committed to delivering exceptional guest experiences. Remote work options available.
Employment Type: Full-Time
Salary: $ 40,000.00 100,000.00 Per Year
Source : Get It Recruit - Hospitality