Hospitality Operations Manager (US) - Remote | WFH - Get It Recruit - Healthcare
New York, NY 10011
About the Job
Are you a seasoned professional with a passion for delivering unparalleled guest experiences? Do you have a knack for training and inspiring others to provide exceptional service? If so, we're looking for you!
We're seeking a Hospitality Operations Manager with a background in luxury hospitality to join our dynamic team. Based in the US, you'll have the opportunity to travel across the country while leading initiatives to enhance guest satisfaction and uphold the highest standards of service excellence.
Key Qualifications:
Extensive experience in luxury hospitality, with a focus on delivering exceptional guest service.
Strong expertise in managing escalations and ensuring positive guest impressions.
Proven track record of training and mentoring teams to deliver outstanding customer experiences.
Ability to conduct impactful remote training workshops.
Keen eye for quality control and maintaining high standards in guest experiences.
Experience in building and nurturing partner relationships, particularly with cleaning companies and service providers.
Passion for providing outstanding customer service and exceeding customer expectations.
About Us
We're a B2B software company dedicated to revolutionizing the rental accommodation industry. Our award-winning SaaS platform empowers operators to optimize their portfolios with comprehensive short and medium-term rental solutions. Backed by leading VC investors, we're on a mission to scale our business globally and redefine industry standards.
The Opportunity
Join us in shaping the future of guest experiences across the US! As our Hospitality Operations Manager, you'll play a pivotal role in driving initiatives to improve guest satisfaction and uphold service standards. From conducting remote training workshops to visiting client sites nationwide, you'll have the chance to make a lasting impact on our company's success.
Main Responsibilities
Resolve guest escalations to ensure a seamless and positive experience.
Lead remote training workshops for the Guest Experience Team, focusing on excellence in customer service.
Oversee quality control measures to maintain luxury standards.
Conduct site visits to audit and improve housekeeping and on-site services.
Develop and strengthen partnerships with service providers to enhance guest satisfaction.
Drive achievement of our "North Star metric" by delivering top-notch guest experiences.
Why Join Us?
Competitive salary and equity options.
Healthcare benefits and 401k contributions.
$1000 annual wellbeing budget for you and your family.
Flexible working arrangements.
Opportunity to choose your own tech equipment.
Generous holiday allowance.
Join a highly motivated, engaged team of talented individuals.
Employment Type: Full-Time
Salary: $ 57,438.00 Per Year
We're seeking a Hospitality Operations Manager with a background in luxury hospitality to join our dynamic team. Based in the US, you'll have the opportunity to travel across the country while leading initiatives to enhance guest satisfaction and uphold the highest standards of service excellence.
Key Qualifications:
Extensive experience in luxury hospitality, with a focus on delivering exceptional guest service.
Strong expertise in managing escalations and ensuring positive guest impressions.
Proven track record of training and mentoring teams to deliver outstanding customer experiences.
Ability to conduct impactful remote training workshops.
Keen eye for quality control and maintaining high standards in guest experiences.
Experience in building and nurturing partner relationships, particularly with cleaning companies and service providers.
Passion for providing outstanding customer service and exceeding customer expectations.
About Us
We're a B2B software company dedicated to revolutionizing the rental accommodation industry. Our award-winning SaaS platform empowers operators to optimize their portfolios with comprehensive short and medium-term rental solutions. Backed by leading VC investors, we're on a mission to scale our business globally and redefine industry standards.
The Opportunity
Join us in shaping the future of guest experiences across the US! As our Hospitality Operations Manager, you'll play a pivotal role in driving initiatives to improve guest satisfaction and uphold service standards. From conducting remote training workshops to visiting client sites nationwide, you'll have the chance to make a lasting impact on our company's success.
Main Responsibilities
Resolve guest escalations to ensure a seamless and positive experience.
Lead remote training workshops for the Guest Experience Team, focusing on excellence in customer service.
Oversee quality control measures to maintain luxury standards.
Conduct site visits to audit and improve housekeeping and on-site services.
Develop and strengthen partnerships with service providers to enhance guest satisfaction.
Drive achievement of our "North Star metric" by delivering top-notch guest experiences.
Why Join Us?
Competitive salary and equity options.
Healthcare benefits and 401k contributions.
$1000 annual wellbeing budget for you and your family.
Flexible working arrangements.
Opportunity to choose your own tech equipment.
Generous holiday allowance.
Join a highly motivated, engaged team of talented individuals.
Employment Type: Full-Time
Salary: $ 57,438.00 Per Year
Source : Get It Recruit - Healthcare