Hospitality Operations Manager - LaBelle Winery
Derry, NH 03038
About the Job
Successful candidate will be hardworking, motivated, self-starter with a great personality and ability to manage time well, even if working independently, but also work as part of a collaborative team. Leadership qualities are a must with the ability to motivate employees to strive for excellent customer service at all times.
Responsibilities will include:
Management of the Restuarant:
- Embodies our Core Values at all times
- Manage staffing needs and plan staff coverage of all shifts; maintain schedule for all staff as a budgeted schedule
- Develop excellent customer relations on a managerial level and systems for the hourly level
- Manage inventory and par levels as necessary to operations and event execution.
- Manage financials for budgeting as they relate to labor, food cost, beverage cost and operations.
- Manage hiring and termination of staff as needed in coordination with Human Resources.
- Responsible for development of program for employee training especially in proper steps of service.
- Responsible for oversight of employee tip distribution and reporting
Responsible for proper cash handling procedures
- Responsible for creation of Managerial areas of responsibility
- Coordination of licensing and health department inspections punch list and projects
- Ensure schedules are being written correctly in regard to sales projections, and in a timely manner
- Ensuring the cleanliness of the FOH and BOH areas used by personnel
- Build programs and incentives to better engage our staff and guests into our products
- Build promotions to strengthen sales when and where they are needed
- Ensuring the profitability of the restaurant.
- Management of supplies relative to the restaurant.
- Management of inventory pars related to bar, glass and plate ware
- Management of liquor program and loss prevention relative to same
- Meet weekly with management members of departments to ensure all are staying on track to achieve weekly, quarterly, and yearly goals.
- Ability to take part in management of the restaurant when the time and opportunity calls for it.
- Other duties as assigned
Management of The Winery Tasting Room
- Embodies our Core Values at all times
- Manage staffing needs and plan staff coverage of all shifts; maintain schedule for all Tasting room staff as a budgeted schedule
- Develop excellent customer relations
- Manage inventory and par levels as necessary to operations and event execution.
- Work with Tasting Room managers to better implement cleanliness, organization, and work flow practices
- Manage financials for budgeting as they relate to labor, beverage cost and operations.
- Manage hiring and termination of staff as needed in coordination with Human Resources.
- Ensure schedules are being written correctly in regard to sales projections, and in a timely manner
- Responsible for development of program for employee training especially in proper steps of service and wine service
- Responsible for proper cash handling procedures
- Responsible for creation of Managerial areas of responsibility
- Work with marketing department to influence sales in areas where it's needed to bolster overall sales of department.
- Meet weekly with management members of departments to ensure all are staying on track to achieve weekly, quarterly, and yearly goals
- Communicate needs of other departments as the pertain to the overall goal of the tasting room
- Ensure communication is tight between tasting room and other departments as many of the spaces used are shared
Management of Kitchen Operations
- Embodies our Core Values at all times
- Work with chef team and executive chef to manage staffing needs and plan staff coverage of all shifts; maintain schedule for all Tasting room staff as a budgeted schedule
- Develop excellent teamwork and communication between both Front and Back of house operations
- Manage inventory and par levels as necessary to operations and event execution.
- Manage financials for budgeting as they relate to labor, food cost, and operations.
- Ensure schedules are being written correctly in regard to sales projections, and in a timely manner
- Work with chefs to build relationship with providers for better and best pricing structures
- Manage hiring and termination of staff as needed in coordination with Human Resources
- Responsible for development of program for employee training especially in proper steps of service for food service and proper handling of food.
- Work with in collaboration with chefs to build menus seasonly that both stay on brand, and meet our guests expectations.
Management of Event Operations
- Embodies our Core Values at all times
- Manage staffing needs and plan staff coverage of all shifts; maintain schedule for all Tasting room staff as a budgeted schedule
- Develop excellent customer relations
- Manage inventory and par levels as necessary to operations and event execution on weekly basis as the needs and inventories of event often change.
- Ensure schedules are being written correctly in regard to sales projections, and in a timely manner
- Work with admin to be certain all product is available to fulfill needs of guests for the weekly events
- Attend BEO weekly to better organize events and their operational needs.
- Work hands on with the event teams for the most successful product output available
- Work with Event management team to retain and strengthen over the course of the seasons
- Work with sales department to build detailed organization of sellable items to ensure they stay updated in point of sale
- Ability to take part in management of the events when the time and opportunity calls for it.
- Other duties as assigned
Salary: 60-70k based on experience.
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Source : LaBelle Winery