Hospitality Manager - Compass Group, North America

ESFM



Position Title: [[Client Services Manager]]


Reports To:


Salary: [[Experienced]]


Pay Grade: [[13]]


Other Forms of Compensation:





ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).





Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.





ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.





In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).





This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.




Job Summary



Key Responsibilities:



+ Experienced Customer Service type role focused on hospitality/meeting coordination/reception


+ Serves as the initial face and personality of the organization


+ Presents a professional and welcoming persona and attitude


+ Delivers a positive and welcoming experience from start to finish


+ Communicates effectively verbally and in writing and actively listens to understand and address needs


+ Takes initiative to foresee guest and host needs prior to and throughout visit/event


+ Work collaboratively with all departments (IT, Security, Food Services, etc.) to ensure needs are met


+ Will utilize knowledge of site and organization to serve as a resource to hosts, guests, and employees


+ Attends to meeting and event needs, set-ups, room reservations, coordinates catering, A/V


+ Stationed at Lobby/Security desk; works with security but not as security


+ Coordinate efforts to improve the customer retention and client experience






Preferred Qualifications:



+ A Bachelor’s degree is preferred or equivalent relevant industry experience


+ Experience in Client Services Required


+ Experience in Facilities Management Preferred


+ Excellent communication skills required


+ Must be passionate about providing world class service to our clients and customers






Apply to ESFM Services today!


ESFM is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Applications are accepted on an ongoing basis.


Eurest services maintains a drug-free workplace.


Associates at Corporate are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Req ID: 1301564


ESFM


Brandy Wilson