Hospitality IT Account Manager - Remote | WFH - Get It Recruit - Hospitality
Carrollton, TX 75010
About the Job
Are you passionate about delivering exceptional customer service and fostering strong client relationships? We are seeking an experienced Hospitality IT Account Manager to join our dynamic team. In this crucial role, you will serve as the primary liaison between our valued hospitality clients and our dedicated IT support staff, ensuring seamless communication and prompt resolution of daily support issues.
**Responsibilities:**
- Act as the single point of contact, bridging the gap between our clients and internal teams, guaranteeing we deliver on our service commitments.
- Expertly escalate issues when necessary and follow up with clients promptly to ensure their satisfaction.
- Collaborate cross-departmentally to facilitate the resolution of client needs and issues, fostering a cohesive and efficient support experience.
- Organize, prepare for, and lead weekly client calls, nurturing strong relationships and open communication channels.
- Actively solicit and share client feedback with internal teams, enabling continuous improvement and enhancing the overall customer experience.
- Build robust relationships with internal teams, fostering a collaborative environment for fast resolution and streamlined processes.
- Generate and present weekly and monthly reports to clients, demonstrating the value our services bring to their core business operations.
**Required Qualifications:**
- 1-2 years of client service or account management experience, preferably in the hospitality industry.
- 1-3 years of experience in the hotel sector, with a deep understanding of its unique challenges and requirements.
- Proficiency in the Microsoft Office suite (Word, Excel, Outlook).
- Exceptional customer service and telephone etiquette, with a commitment to providing diligent, prompt, and courteous support.
- Impeccable written and verbal communication skills, enabling clear and effective communication with clients and colleagues alike.
- Strong problem-solving abilities, with a talent for identifying and resolving customer issues efficiently.
**Our Commitment to You:**
We value our team members' hard work and dedication, offering a competitive compensation package that includes comprehensive health benefits such as medical, dental, and vision coverage. We are committed to fostering your professional development and paving the way for your future advancement within the company. Our aim is to cultivate an optimal work environment where learning and growth are integral to our shared journey. We emphasize a team-oriented atmosphere that promotes collaboration and innovation, ensuring every employee has the opportunity to play a pivotal role in shaping our processes, strategic decisions, and organizational culture.
If you are a customer-focused professional with a passion for delivering exceptional service and fostering strong client relationships, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of providing intelligent, proactive technology solutions that empower our clients to focus on their core business operations.
Employment Type: Full-Time
Salary: $ 55,000.00 65,000.00 Per Year
**Responsibilities:**
- Act as the single point of contact, bridging the gap between our clients and internal teams, guaranteeing we deliver on our service commitments.
- Expertly escalate issues when necessary and follow up with clients promptly to ensure their satisfaction.
- Collaborate cross-departmentally to facilitate the resolution of client needs and issues, fostering a cohesive and efficient support experience.
- Organize, prepare for, and lead weekly client calls, nurturing strong relationships and open communication channels.
- Actively solicit and share client feedback with internal teams, enabling continuous improvement and enhancing the overall customer experience.
- Build robust relationships with internal teams, fostering a collaborative environment for fast resolution and streamlined processes.
- Generate and present weekly and monthly reports to clients, demonstrating the value our services bring to their core business operations.
**Required Qualifications:**
- 1-2 years of client service or account management experience, preferably in the hospitality industry.
- 1-3 years of experience in the hotel sector, with a deep understanding of its unique challenges and requirements.
- Proficiency in the Microsoft Office suite (Word, Excel, Outlook).
- Exceptional customer service and telephone etiquette, with a commitment to providing diligent, prompt, and courteous support.
- Impeccable written and verbal communication skills, enabling clear and effective communication with clients and colleagues alike.
- Strong problem-solving abilities, with a talent for identifying and resolving customer issues efficiently.
**Our Commitment to You:**
We value our team members' hard work and dedication, offering a competitive compensation package that includes comprehensive health benefits such as medical, dental, and vision coverage. We are committed to fostering your professional development and paving the way for your future advancement within the company. Our aim is to cultivate an optimal work environment where learning and growth are integral to our shared journey. We emphasize a team-oriented atmosphere that promotes collaboration and innovation, ensuring every employee has the opportunity to play a pivotal role in shaping our processes, strategic decisions, and organizational culture.
If you are a customer-focused professional with a passion for delivering exceptional service and fostering strong client relationships, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of providing intelligent, proactive technology solutions that empower our clients to focus on their core business operations.
Employment Type: Full-Time
Salary: $ 55,000.00 65,000.00 Per Year
Source : Get It Recruit - Hospitality