Hospitality/Front of House Manager - Chick-fil-A
Silver Spring, MD 20904
About the Job
Front of House Director - Chick-fil-A Tech Road
Are you a highly skilled and motivated individual looking for an immediate opportunity to lead a dynamic team? Do you thrive in a positive, people-focused environment?
At Chick-fil-A, we believe that working in our restaurant is not just a job, but a chance to develop your leadership skills and be part of a supportive team. As a Front of House Director, you will have the opportunity to contribute to dynamic atmosphere while gaining valuable experience.
Overview:
Chick-fil-A is a locally owned and operated restaurant that values teamwork and invests in the future of its Team Members. Our Front of House Director plays a crucial role in ensuring exceptional customer service and maintaining a positive dining experience for our guests. Join us and be part of a brand that gives back to the community.
Job Perks and Benefits:
- Competitive Salary
- Opportunity for leadership development
- Health insurance
- Paid time off
Responsibilities:
Directors are expected to develop direct reports, ensure execution of expectation, and cast vision for the team.
- Oversee all operations and overall cleanliness of the store
- Ensure all operational systems are in place and being followed (LEAN, Waste Tracking, Checklist, Labor Distribution, etc.)
- Ensuring all SAFE related issues are being corrected and systems are in place
- Oversee, communicate, and build goals towards customer experience scores
- Manage Food Cost, Labor, and Inventory Management
- Enforcement of the Team Member Handbook and Compliance
- Ensure proper staffing for all dayparts and special events
- Communicate goals, create and execute systems
- Development training of Team Trainers and Managers
- Provide feedback to Team Members, Team Trainers, and Managers in quarterly performance reviews and in the moment training
- Attend and help conduct Orientation: Twice a Month
- Hiring and recruitment
- Create yearly and quarterly business plans
- Monthly meetings with Leadership Team
- Weekly Meetings with Operator
Resources
● Full Access to Restaurant Resources and Reports
Qualifications:
- Restaurant experience is not required.
- Looking for someone who knows how to lead teams; create and execute systems
- Prior experience in a supervisory role preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Attention to detail and problem-solving abilities
Location: Tech Road, Silver Spring, MD
If you are ready to take on this exciting opportunity and be part of a fun and enthusiastic team, apply now! We can't wait to meet you.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.