Hospitality Concierge - LaBelle Winery

Job Title:             Hospitality Concierge of Amherst

Reports to:          Restaurant Manager

Schedule:            P/T, days/hours vary as needed, weekend and holiday availability.

Primary Responsibilities:

• Embodies our Core Values at all times as described in the Employee Manual
• Act as the first point of contact between guests and LaBelle Winery
• Answer phones and respond to requests, fulfilling guest’s desires whenever possible
• Enter/edit reservations in Open Table according to guest’s requests; give restaurants notice about any special occasions, requests or conditions of guest reservation
• Manage all open table surveys
• Manage all open table mailing/email lists
• Memorize the menu and dietary options in order to make recommendations and answer questions for both food and wine
• Responsible for the inventory, printing, updating and cleanliness of all menus
• Master the origin story of LaBelle Winery and familiarize yourself with all business lines including Golf, Market, Events, Restaurants, Tasting Rooms, Wine Production, Special Public Events, Concert Series
• Answer phone live as much as possible and respond to phone messages throughout the day and respond to appropriate parties on a timely basis.
• Communicate efficiently across all departments to satisfy guest needs and ensure a coordinated, seamless experience for the guest
• Maintain and build email lists
• Train all host and retail associates
• Monitor all customer reviews and provide a comprehensive weekly spreadsheet to SLT members
• Fulfill guest special requests and facilitate special guest experiences
• Sell retail and wine, offering promotional deals.
• Issuing gift cards to guests
• Ensure all displays are up to date, neat and organized.
• Other duties as assigned.

Qualifications:

• 1 year of customer service experience.
• Positive phone demeanor and superior written and verbal skills
• Must have a service orientated mindset and be capable of making every guest feel valued.
• Knowledge of basic office equipment including phone and printer.
• Exemplify strong organizational skills and attention to detail.
• Competent working with Apple, Microsoft, Excel, Word and Outlook.
• Possess a positive attitude

Physical Requirements:

• Ability to sit or stand for long periods of times
• Ability to lift up to 30lbs occasionally
• Ability to work in a food/wine environment
• Ability to climb stairs

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