Hospice On-Call Weekends - Daughters of Miriam Center for Nursing & Rehabilitation

The Hospice On-Call Registered Nurse (RN) will provide our patients and families with hospice care management services after regular office hours. The On-Call RN will assess symptoms/ concerns of callers to determine the urgency and type of care needed, make on-call visits and pronouncements as needed, communicate with clinical staff as appropriate, and provide support, education, and skilled intervention recommendations to callers. The goal of the telephone triage is to identify the necessity for on-call visits, provide information and support, symptom management, and to coordinate care across the hospice home care delivery system. *This is not a remote position*

QUALIFICATIONS:

• Graduate of an accredited school of nursing with a current RN license in the State of Ohio.

• Bachelor’s degree preferred.

• 2 years home care and hospice and palliative care experience OR 3-5 years of recent relevant clinical experience, with problem-solving and critical thinking skills.

• Experience in an on-call, supervisory, or leadership position preferred.

• Detail-oriented, organized with the ability to work well in a fast-paced workenvironment.

• Effective communication skills, both written and verbal.

• Strong management and organizational skills.

JOB RESPONSIBILTIES

• Responsible for after-hours visits, pronouncements and communications from patients and families who are seeking information about symptoms or care concerns.

• Conduct outbound communications for follow-up and care coordination, including scheduling of on-call nurse, social work, or pastoral care providers.

• Consult and coordinate with internal and external team members to assess, plan, implement and evaluate patient care plans, make appropriate referrals, and provide follow-up.

• Assist with finding appropriate providers, community resources, and care solutions.

• Gives oversight to hospice on-call team members to achieve eficient quality patientcentered care, meet productivity standards, and best practice team utilization to meet patient/family, referral source and community expectations.

• Possesses strong problem-solving, decision-making and leadership skills in both typical and exceptional situations.

• Demonstration of appropriate communication skills to include ability to communicate with both internal and external customers and effectively present information one-on-one or in group settings.

• Record member data in the electronic medical record (EMR)

• Other care management activities as needed.

• Must comply with HIPAA rules and regulations and patient privacy requirements.

Collaboration and Communication:

• Collaborate with the interdisciplinary hospice team, including nurses, physicians, social workers, and administrators, to ensure accurate billing and documentation of services.

• Communicate effectively with internal stakeholders and external parties, including patients, families, insurance companies, and government agencies.

• Continuous Improvement:

• Identify opportunities for process improvement and eficiency in billing operations.

• Participate in training programs and continuing education to stay current on industry best practices and regulatory changes.

Other duties as assigned by Executive Director or designee.