Hospice Office Manager - Queen City Hospice – an Addus family company

Queen City Hospice is proud to be Ohio-made. Every decision we make about hospice care is made with patients and families in mind. Our team is rooted in the communities we serve and are dedicated to delivering the highest quality of care for our fellow Central Ohio residents.

We believe that the best definition of care is determined by the wishes and needs of patients and their families. We are committed to supporting our patients to remain wherever they call home throughout their entire journey. To accomplish this, we strive to support not only our patients but the team that serves them. Our team carries low patient caseloads and are never on call. We provide a positive work experience for our employees by empowering our staff and giving them rewarding careers with manageable workloads, support, and flexibility. Come join the fastest-growing hospice care in the Midwest.

Schedule: Monday- Friday 8a-5p

The Business Office Manager (BOM) plays a crucial role in ensuring smooth operations in all office activities for staff and patients in the hospice agency. The BOM is responsible for coordinating all office activities including medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies. The Office Manager reports to the Executive Director and assists with direct patient expenditures coordination, employee time sheets, and billing.

What We offer:

• Great culture and team atmosphere
• Comprehensive benefits effective the first of the month
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Mileage reimbursement
• Tuition Reimbursement
• Employee Referral Program
• Bonus Eligible
• Hospice Certification benefit and salary increase
• Merit Increases
• Employee Discount Programs

What You’ll Do:

• Manage all administrative and organizational functions of a hospice agency office including supervise reception, supply coordinators, and other staff assigned.
• May be required to supervise assigned personnel including, but not limited to, hiring, firing, conducting regular 1:1s, evaluating, training, mentoring, scheduling and assigning tasks.
• Ensure that office personnel perform their duties as they pertain to office responsibilities, IDT and billing responsibilities
• Order and maintain accurate records of medical equipment and supplies.
• Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Executive Director, Director of Clinical Services and/or Administrator.
• Responsible for assisting with audits of patient information.
• Inputs data into computer for billing purposes.
• Tracks admission, discharge, IDTs, certification and re-certification dates on all patients.
• Communicate effectively and acts as a liaison with patients, families and staff.
• Manage various vendor and volunteer relationships associated with business operations.
• Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Executive Director, Director of Clinical Services and/or Administrator.
• Maintains confidentiality of patient information.
• Ensure that medical records are accurate, maintained and kept up to date in accordance with regulations of Medicare and the Policy and Procedure Manual.
• Ensure billing data is input accurately and in a timely manner.
• Ensure that medical equipment and supplies are ordered, and accurate records are maintained.
• Ensure that DARs are gathered and recorded efficiently and in a timely manner.
• Ensure compliance, completion and submission of mid-month and month-end closings
• Reconcile accounts payable records with company records as well as resolving billing questions.
• Create physician invoices and submit for payment.
• Assist the Executive Director in business contracts, one-time agreements, initiate audits and submission of contracts to the billing office.
• Must comply with company policies, procedures and processes in addition to Hospice rules and regulations
• Performs other duties as assigned

Qualifications:

• Associate’s degree in business management or other related field or equivalent work experience.
• Two years data entry experience.
• Previous billing and computer experience, preferably in home health or hospice setting;
• Must have the ability to establish and maintain effective working relationships.
• Must have the ability to meet the public and staff as a positive, friendly and professional representative of the hospice
• Strong written and verbal communication skills
• Must be proficient in Microsoft Office Programs including Word and Excel.
• Must have the ability to learn new software programs quickly and efficiently
• Outstanding interpersonal skills with the ability to communicate effectively and the ability to speak before groups with sensitivity and compassion.
• Demonstrates ability to organize and prioritize workload independently.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: