Hospice Call Center Representative - Moments Hospice

Moments Hospice is currently looking for 3 Call Center Representatives to join our Team.

1 position to work M-F 08:30am-5:00pm

1 position to work M-F 08:30am-5:00pm - Bilingual English and Spanish

1 position to work M-F 07:00am-03:30pm

Responsibilities:

- Provide exceptional customer
service to clients via phone, email, and chat

- Answer client inquiries and
resolve issues in a timely and professional manner

- Answer inbound calls and
make outbound calls answering general questions and/or transferring calls to
the appropriate staff member or department.

- Follow company policies and
procedures for all interactions

- Monitor incoming faxes
for documents to be attached to the patient's medical record.

Requirements:

- Previous experience in
customer service or call center is a plus

- Excellent communication
skills, both verbal and written

- Strong phone etiquette and
active listening skills

- Ability to prioritize
tasks effectively

- Strong problem-solving
skills and ability to think on your feet

- Detail-oriented with the
ability to accurately enter data into systems

- Bilingual (Spanish) is a
plus.