HOP Program Assistant - Primavera Foundation

Program Description and Job Summary

The Primavera Foundation is a non-profit community development organization that has been providing pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. The Primavera Foundation's HomeOwnership Program provides a variety of services to assist individuals and families with long-term financial stability, including financial education offerings, first-time home buyer and lending process assistance, and homeownership counseling services, as well as financial coaching services. Her Family, Mis Abuelitos and Everyone Wins Programs are special programs, designed to financially educate and build assets of specific target populations. The Program Assistant will provide clerical and administrative support. The successful candidate will be a supportive team player, driven to help Director program achieve successful outcomes, fast-paced, and highly detail-oriented.

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the leadership):

• Answer all telephone inquiries for all the programs. Respond knowledgeably and positively to questions from the public regarding program eligibility requirements, enroll participants in the classes, and provide other information relating to the program.
• Attract new participants to the program and encourage them to accomplish financial goals.
• Take care of walk-in clients
• Schedule clients for orientation sessions, and/ or workshops and orient clients on steps to follow up along the process.
• Assist staff with creating the files for clients, making copies of participant information, and pulling client's credit reports.
• Efficiently perform customers' brief financial assessment, to identify the workshop that each customer will be required to participate in; Financial Capability class and/or Homeownershipworkshop.
• Complete administrative duties such as filing, faxing, and copying, including program tracking using Excel spreadsheets, and inputting customer intake information in the Counselor Max database.
• Create and update electronic class archives, making sure that each upcoming class has a dated folder and that each folder will have all the documentation to comply with HUD requirements.
• Assist with Her Family Program filing system, contacting clients, scheduling follow-up appointments, preparing labels, and ordering files,
• Send follow-up letters confirming class enrollment, intake appointments, missed classes/appointments, 30 days' letters/file suspension (only for people missing orientation, MisAbuelitos, and Her Family programs), and other correspondence as necessary.
• Classroom and class set up. Making copies of class materials, setting the projector and laptop, putting out refreshments, and preparation of the attendance sheet. (9 days each month)
• Work some Saturdays (approximately 6 or eight Saturdays within a year) on coordinating classes for children participating in Mis Abuelitos and Her Family programs.
• Interact with collaborative program partners and coordinate activities as requested.
• Interact with professionals who will present in classes, inviting them and scheduling them to present workshops.
• Responsible for Petty Cash.
• Comply with all administrative rules governing policies, procedures, and programs. Adhere to and demonstrate Primavera's guiding principles of integrity, respect, accountability, compassion, and leadership.
• Perform other office/administrative duties for programs upon request.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent written, verbal, and interpersonal skills
• Computer literacy/proficiency
• Ability to multi-task, demonstrate resourcefulness and flexibility
• Ability to deliver highly efficient administrative services and support
• Ability to work harmoniously and compassionately with diverse populations
• Ability to work flexible hours (some evenings and Saturdays)

MINIMUM QUALIFICATIONS

• Two of administrative experience in sales, non-profit and/or social services work.
• Demonstrated proficiency with computer programs including Microsoft Office software, database programs, and Internet
• Valid driver's license, clean driving record, and access to reliable transportation (for attending events, meetings, and presentations in the community)
• Bilingual (fully fluent in English and Spanish). Must be able to write, read, and speak fluently.

PHYSICAL ENVIRONMENT/CONDITIONS

• Busy office environment with moderate noise level.
• Use of standard office equipment, including multi-line phone system, copier, scanner, fax, and computer.
• Ability to sit, stand, bend, stoop, and lift/carry up to 20 pounds.

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