Homeowner Qualification Coordinator - Austin Habitat for Humanity

COMPANY PAID BENEFITS:

• 100% employer-paid medical, dental, vision, short-term, long-term disability
• 12 paid holidays/year
• 10 paid vacation days/year
• 10 paid sick days/year
• 3 personal time off days/year
• 401(k) retirement savings plan with employer contribution
• 20% employee discount on ReStore purchases

JOB SUMMARY:
The Austin Habitat for Humanity Homeowner Qualification Coordinator will review applicants financial documents and perform verifications to ensure program qualifications are met.

AGENCY EXPECTATIONS:

• Acts as a role model within and outside the Agency
• Adheres to Agency policy and procedures
• Maintains a positive and respectful attitude and upholds organizational core values
• Works in collaboration with supervisor and staff to implement organizational strategic goals
• Demonstrates self-motivation, flexibility and efficient time management

DUTIES AND RESPONSIBILITIES:

• Provide quantitative analysis of an applicants financial picture through the collection of financial documents to determine program eligibility
• Request financial documents in a timely manner and check for accuracy/errors
• Follow up with applicants with missing data and seek additional clarification as needed
• Maintain organization of files electronically and provide routine updates
• Input accurate information on data tracking website and pull reports as needed
• Communicate current status of eligibility to potential homebuyers

MINIMUM EXPERIENCE REQUIREMENTS:

• Experience providing compassionate and professional customer service to a wide variety of clientele
• Ability to organize and prioritize tasks
• Clear written and verbal communication
• Proficient knowledge of Microsoft Excel, Work and Outlook
• Motivated self-starter but also able work collaboratively within a team
• Experience working in a service-oriented environment
• Associates degree or 3 years experience working in a similar industry
• High school diploma or equivalent

PREFERRED EXPERIENCE REQUIREMENTS:

• Bilingual (Spanish speaking)
• Experience using Salesforce

COMPENSATION:

• $26.50/hr commensurate with experience

AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls. They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell. The employee must occasionally lift and/or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.

WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to prevailing weather conditions. The noise level in the work environment is usually moderate.

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