Home Lending, Executive Director - Sales Strategy and Transformation - JPMorgan Chase Bank, N.A.

Join us as an Executive Director for the Consumer Home Lending Strategy team, where you will have the opportunity to shape and implement strategic initiatives that increase sales efficiency and effectiveness. This role offers you the chance to collaborate with key stakeholders across various departments, including Decision Science, Marketing, and Technology, and to make a significant impact on our Sales team's strategies.

As an Executive Director in the Consumer Home Lending Strategy team, you will be a part of the Sales Strategy and Transformation division, supporting a cross-functional team in designing and implementing strategic initiatives. Your role will be crucial in enhancing sales efficiency and effectiveness across the Consumer Originations and Home Lending team. You will be responsible for coordinating and aligning with primary stakeholders in Decision Science, Marketing, Technology, and Decision Sciences, while also collaborating with our Sales team to implement strategies.

Job Responsibilities

• Partners cross-functionally with Home Lending Sales Leadership, Sales Optimization, Finance, Product, & Decision Science to oversee the development, communication and execution of strategic initiatives.
• Strategic development, oversight, monitoring and optimization of home lending sales coverage model(s).
• Works closely with Decision Science, Sales and Sales optimization partners to deploy and leverage Artificial Intelligence/Machine Learning capabilities that improve efficiencies within sales funnel.
• Reviews and provides analytical insights and communications with sales leaders and sales optimization teams
• Manages and guides key projects and initiatives in partnership with Field Sales leaders and One Chase teams to ensure widespread adoption in sales behaviors across the country
• Gathers input and manipulates information for standard business purposes, including executive-level decks for review with Senior Executives

Required qualifications, capabilities and skills

• Master's degree in Business, Finance, Economics, or other related area
• 5+ years in a business or executive management role
• History of organizing and directing multiple teams and departments
• Data Modeling and Data Analytics Skills
• Decision Science, Artificial Intelligence and Machine Learning knowledge/experience
• Experience in customer acquisition, sales operations, branch workforce planning, sales optimization, Salesforce, CRM Tool knowledge
• Excellent communication skills; written (PowerPoint slides) and verbal (senior-level presentations)
• Strong process design skills and ability to independently translate an end-state vision for lead optimization and distribution into pragmatic execution / well-paced roadmap
• Robust problem-solving skills and analytical mindset to manage across multiple stakeholders, trade-offs, and constraints to ensure roadmap delivery
• Acumen for business analytics, machine learning models and ability to represent the group in respective internal/external meetings

Preferred qualifications, capabilities and skills

• Strategy/consulting background helpful, but not required
• Experience in Home Lending preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans