Home Equity Processor - First Commerce Credit Union

Come grow with us!

First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expect competitive pay, best in class benefits, initial and ongoing training and development, and career growth opportunities. Don't just look for a job, 'consider a career where you empower people to enhance their financial well-being and make a difference to our communities. Apply with us today!

The primary purpose of this position is to assist First Commerce in fulfilling our Vision To Be Our Member's Financial Partner for Life. This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.

The Home Equity Processor identifies member's financial needs, effectively recommends appropriate products and services, processes documentation and reviews closing conditions to complete the home equity transaction.

RESPONSIBILITIES:

• Processes and funds of home equity loan application packages. Reviews loan application packages for quality control assuring the packages are in compliance according to requirements for each loan type and complies with RESPA/TILA, TRID, BSA, OFAC, and CIP requirements.
• Orders and obtains all required third party reports, including, flood determinations, appraisals, title work, and homeowner's insurance.
• Coordinates closings with loan officers and title companies as needed. Prepares closed loan package for all Financial Services Officers or title companies assuring that all documentation is correct prior to emailing or sending the package for closing.
• Effectively communicates with other credit union departments and title companies on file status. Requests follow-up on outstanding documents as required for timely and efficient loan processing and closing. Assures file has been approved by Underwriting prior to ordering out.
• Competently reviews title commitment to ensure all title issues have been remediated prior to drawing closing documents. Prepares all required documents to create closing package, obtain final closing disclosures, issues home equity disbursement checks.
• Reviews closing conditions and clear prior to loan closing. Recognizes closing issues and stops closing if conditions are not cleared or a compliance issue exists.
• Maintains the mortgage suspense file by ensuring post-closing loan documentation is received in a timely manner. Uploads mortgages into eRecording system to record with correct clerk of court.
• Provides prompt, accurate and courteous internal and external service.
• Safeguard member information and the Credit Union's vital records in a manner commensurate with the sensitivity of the information and in compliance with the Credit Union's information security policies, standards, and procedures.

Other Responsibilities:

• Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida and any applicable State laws for financial centers located in other States.
• Complies with Reg E, BSA, OFAC and CIP requirements such as reporting suspicious or unusual activity to manager.
• Fully supports in actions and words First Commerce's Vision, Mission, Core Values and Service Standards
• Attends meetings timely and as required; reports to work as scheduled and adheres to First Commerce's dress code.
• Performs other duties as assigned.

REQUIREMENTS:

• Basic Microsoft Word and Excel experience.
• Displays a strong attention to detail and exhibits excellent organizational skills
• Strong commitment to service including problem resolution skills such as researching, follow up, and applying corrections.
• Strong verbal and written communication skills.
• The ability to write correspondence with explanations, apologies, and resolutions to problems.
• Strong ability to work independently including reading and comprehending instructions, correspondence, and memos.
• Strong math skills including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent and late charges.
• Basic knowledge of adjustable rate mortgage functions and various interest accrual methods.

EDUCATION AND EXPERIENCE:

• A minimum of 1+ years experience and/or training in consumer loan or Home Equity processing; or equivalent combination of education and experience.
• Must have strong knowledge of consumer loan terminology.
• A minimum of a High School Diploma or equivalent.

Americans with Disability Specifications

The primary work location for this position is a First Commerce building. Team members may be requested to work in different First Commerce Financial Center locations.

Physical Requirements: The physical demands described here are representative of those that must be met by a team member (employee) to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The team member (employee) must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental/Emotional Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. This position requires continual and uninterrupted cognitive ability to wholly focus upon intricate tasks, including the ability to perform multiple tasks at once, and the use of both short term and long term memory to properly manage and address facts, tasks, dates, times, and data.

Competencies

• Integrity/Honesty (Universal): Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
• Social Competence (Universal): The ability to understand and manage own and others emotions. There are five main elements of Social Competence: Self-awareness, Self-regulation, Motivation, Empathy, Social Skills. The ability to interact positively and get along well with others. Social competence is as a set of positive social skills necessary to get along well with others and function constructively in groups. Respects and expresses appreciation for others. Able to work and communicate well with others and listen to others' ideas. Demonstrates context-appropriate behavior that is consistent with social norms. Uses a range of skills or processes aimed at resolving conflict.
• Written Communication (Universal): Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Continual Learning (Universal): Assesses and recognizes own strengths and weaknesses; pursues self-development.