Home Care Service Coordinator - Bickford Home Care Northwest Suburbs

Everything we do revolves around our client’s happiness by meeting their specific Core Needs. The service coordinator position is primarily responsible for providing customer service to clients and caregivers, as it pertains to the scheduling of service.

Basic Needs

Branch Administration

· Utilize appropriate communication, especially when dealing with complaints and concerns

· Report issues and concerns to the Executive Director promptly

· Provide excellent customer service in a friendly and professional manner

· Ensure all client’s schedules are staffed at the end of each day

Family Development

· Work scheduled hours as assigned

· Dress appropriately

· Communicate/coordinate appropriately and effectively with all BFMs

Life Enrichment

· Communicate with clients and their families to get to know their specific needs

· Build relationships with caregivers

Care Needs

Assessments & Service Plans

· Know your clients and their Care Plans

· Appropriately communicate with the Director and Assistant Director to ensure needs of the clients are being met

Dementia Programming

· Understand dementia and utilize appropriate techniques for approach and communication

Individualized Care Delivery

· Treat every client with dignity in a respectful adult manner

· Respect the privacy of each client in the sharing of information

Unrecognized Needs

· During your daily tasks, incorporate opportunities to create small, but memorable, experiences for your clients

General

· Adhere to all Bickford policies and procedures

· Work flexible hours to meet the requirements of the job

· Complete other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

High School diploma/GED or one-year related experience.

LANGUAGE SKILLS

Ability to read and comprehend detailed complex instructions, short correspondence, and memos. Ability to write detailed correspondence in English. Ability to use computer programs at a basic level for data entry. Ability to effectively communicate in one-on-one and small group situations to clients, families, and other BFMs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess good judgment to work with Director and other staff.

CERTIFICATES, LICENSES, REGISTRATIONS

A valid driver’s license and a driving record that is consistent with Bickford’s insurance carrier guidelines is required for this position.

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