Home Care Scheduling Coordinator - MAS Medical Staffing

At MAS Medical Staffing, our Home Care team provides services to allow seniors to remain in their home and meet the challenges aging with dignity, care, and compassion.

About the Role:

The Home Care Scheduling Coordinator is responsible for coordinating private duty services to clients and ensures the availability of staff while maintaining ongoing communication with field staff and clients of all ages. Ensures effective, safe, and responsive service delivery.

As the Home Care Scheduling Coordinator, you will:

• Coordinates necessary functions, including but not limited to food service and conference room bookings. Collects, opens, screens, and disseminates incoming mail. Highlights important dates and deadlines on incoming mail.
• Identifying candidates for positions through recruiting, prescreening, interviewing and pre-employment testing.
• Assist in orientation for new employees.
• Assists the Manager in the preparation of various agendas. Distributes notices and agendas within the appropriate period prior to the meetings. Records, transcribes, word processes, and distributes minutes of meeting.
• Transcribes, photocopies, and distributes reports, letters, and other designated materials.
• Maintains files in an up-to-date manner for easy retrieval. Ensures security of confidential material. Performs filing duties and purges files on a regular basis.
• Collects referrals from intake and disseminates them to appropriate staff.
• Schedules staff for mandatory in-services.
• Notifies primary nurse of problematic situations, delays in service, difficulty covering cases/services and heavy workloads. Assists with communicating changes in schedules to patients and employees.
• Coordinates the tracking of the Home Community Based Care (HCBC) recertifications by due dates & case manager to ensure approvals are returned in a timely manner.
• Prepares check requisitions. Orders and utilizes supplies and equipment in a cost-effective manner.
• Schedules available staff based on client needs.
• Communicates with field staff.
• Remains available by telephone to provide information, direction, and referral for clinical/ management support in case of emergencies.
• Maintains accurate and timely records for staff schedules and client service delivery.
• Works closely with the business office to facilitate the payroll process, billing, or to resolve any issues.
• Works with the Nursing Supervisor and/or Clinical Manager(s) to communicate client care plan to field staff.
• Acts as liaison and resource person as appropriate on non-clinical decision-making.
• Provides input to performance evaluations based on individual and MAS goals and expectations.
• Responds to inquiries in an efficient and timely manner, consulting with management as necessary.
• Initiates appropriate follow-up to staff and/or patient concerns.
• Identifies and seeks participation in department quality improvement activities.
• Ensures confidentiality of employee, legal, client/patient, budget and all company matters.

Secondary Functions:

• Participates in community activities and represents MAS when requested.
• Become familiar with emergency preparedness plans for field staff. Especially as related to natural disasters and inclement weather.
• Exercises care in the operation and use of equipment and reference materials. Ensures routine cleaning and preventative maintenance is done to maintain continued functioning of equipment. Maintains work area in a clean and organized manner.
• Performs similar or related duties as assigned or directed.

In this position, you must have:

• Ability to express or exchange ideas by means of the spoken and/or written word. Essential functions include activities in which the incumbent must convey detailed or important spoken instructions to patients, physicians, families, and other employees accurately, loudly or quietly.
• Ability to receive detailed information through oral communication and to make fine discriminations in sound.
• Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to endure periods of heavy workload or stress.
• Ability to work with frequent interruptions and respond appropriately to unexpected situations.
• Familiarity with continuous quality improvement strategies.
• Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures. Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice.
• Ability to perform job alone following standard practices and any of several procedures, referring questionable cases when they arise outside of standard practice.
• Ability to receive training and guidelines from supervisor before assuming program responsibility and function independently following training.
• Ability to communicate effectively and establish a cooperative, collaborative working environment.
• Ability to accept constructive feedback and initiate appropriate actions to correct situations.
• Ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients/families, and the public.
• Generally work Monday through Friday, days. Occasional requirements to cover other shifts and weekends, and occasional on-call rotation evenings, nights, holidays, and weekends.

Location:

The Home Care Scheduling Coordinator is a hybrid position located in Manchester, NH with the expectation of being in the office three days a week.

Education/Experience/Licensure:

Education: High school diploma or equivalent with secretarial/office management preparation.

Experience One (1) year of business/medical office experience in a busy, complex environment.

Certification/Licensure: LNA/CNA/PCA/PSS/PCSP preferred.

Software/Hardware: EMR Microsoft office 365

Why You’ll Love Working at MAS:

The MAS Home Care team is a collection of high performing and highly engaged team members. We’re proud of our culture, benefits, and commitment to work-life balance, including:

• Excellent employee benefits, including health & dental insurance, 401k with company match, and unlimited Paid Time Off
• A modern, brick and timber loft headquarters office in Manchester, New Hampshire
• Opportunities to engage with fellow MAS employees through Culture, Service, and Learning & Development committees.
• The opportunity to work for a growing company in a critical and fast-paced sector within healthcare.