Home Care Outside Sales Representative - Right at Home Cleveland West

JOB SUMMARY

The Outside Sales Representative is responsible for promoting sales and creating a positive identity for the company through promotional material and personal visits. The Outside Sales Representative is responsible for increasing care hours, developing a profitable referral source pipeline, and gaining market share. The core competencies for an Outside Sales Representative are: Verbal Communication, Creativity, Organization, Listening, Likability, Tenacity, Energy, and Inspirational/Influential.

ESSENTIAL FUNCTIONS

VERBAL COMMUNICATION

·       Communicates effectively 1:1 and in group settings.

·       Easily articulates the vision and standards.

·       Keeps team and referral sources informed.

·       Communicates information on market share strategy to team.

CREATIVITY

·       Generates new solutions to problems or suggests innovative improvements to current processes.

·       Creates promotional material as needed.

·       Investigates competitive landscape and identifies opportunities to gain market share.

ORGANIZATION

·       Pre-plans weekly sales activities.

·       Categorizes referral sources by profitability.

·       Maintains up-to-date competitive files, charges and pay rates.

·       Maintains all sales activity in the Customer Relationship Manager database.

·       Maximizes efficiency and cost effectiveness in daily activities.

LISTENING

·       Tunes in to the opinions, feelings and needs of people.

·       Understands the impact of one’s behavior on others and is patient and empathetic.

·       Lets others speak and actively listens to address specific needs.

LIKEABILITY

·       Builds and maintains trusting relationships with all stakeholders.

·       Builds referral pipeline by nurturing genuine relationships. 

·       Exhibits friendliness, sense of humor, genuineness and a caring nature.

·       Even when frustrated, treats people with respect.

TENACITY

·       Is energized by developing and meeting annual sales goals.

·       Establishes new sales opportunities.

·       Passionately strives to achieve positive results.

·       Conveys strong need to win.

·       Has a reputation for not giving up.

·       Continuously asks for the business.

·       Leverages competitive environment to gain market share.

ENERGY

·       Presents ideas and data, which outline new service opportunities and sales potential.

·       Represents the agency in the community.    

·       Exhibits dynamism, enthusiasm, charisma, excitement and a positive “can do” attitude.

·       Participates in educational opportunities in healthcare.

INSPIRATIONAL/INFLUENTIAL

·       Coordinates sales activity with all office staff to ensure appropriate follow-up.

·       Is highly knowledgeable in the agency service lines, service fees and client base.

·       Proposes services and institutes contractual agreements with clients.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

•        High school graduate or equivalent with two years of business experience.

•        Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.

•        Knowledge of common medical terminology.

•        Able to work independently, demonstrating sound judgment.

•        Read, write, speak and understand English as needed for the job.

•        Be available as required for on-call duty outside of normal office hours.

WORKING ENVIRONMENT

·       Works primarily out of the local office.