Home Care Case Manager - Tribute Home Care

Become a Case Manager with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - Grow - Have a voice - Laugh - Love your team

Tribute Home Care is looking for a customer-service focused, dedicated and collaborative Case Manager to join our Massachusetts team. This is a great position for someone with strong case management experience and administrative skills that is looking for a non-clinical position with the opportunity to grow professionally.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life of an Case Manager

In this role you will work with prospective and current clients, their families, and other professionals involved in their care to ensure they have a positive experience from the start of their home care services.

This will be done by:

• Providing clients with a warm and helpful introduction to Tribute through responding promptly to inquiries for new service and setting up and completing in-person assessments
• Overseeing the setup of Tribute's services through formulating client care plans, helping successfully match Caregiver Associates with clients and orienting caregivers to client's care plans
• Providing regular, proactive communication to all parties involved in each client's care
• Revising care plans as often as necessary
• Developing strong and trusting relationships with Tribute's clients and their families

In addition to building relationships with clients, you will also build relationships with community referral sources. We are seeking a candidate who is creative and resourceful and is eager to promote and grow a service they will be proud of.

This role will involve regular travel in the MetroWest Boston, Boston, and North of Boston area to assess and visit clients.

This person has the flexibility to work from home when not visiting or assessing clients, meeting with referral sources, or attending in-person meetings at our Framingham office.

What you need to be qualified for this position

• Bachelor's degree from an accredited college
• Experience working in a clinical setting
• Prior experience in case management, preferably in elder care
• An eagerness to impact growth
• Unwavering, passionate commitment to the customer experience and service excellence
• Strong writing and communication skills
• Strong attention to detail and organization
• Collaborative spirit
• The ability to travel in the Boston, MetroWest Boston, and North of Boston area regularly to assess and visit clients
• Vaccination against COVID-19. We comply with the EEOC by providing the ability to request an exemption based on medical or religious reasons

Benefits of working at Tribute

• Strong, mission-driven culture
• Opportunities for growth as we expand services in Massachusetts
• Fun, collaborative, and supportive team that you will love working with
• The ability to work from home / remote when not visiting clients
• Milage reimbursement for travel to visit clients
• Competitive salary
• Unlimited paid time off
• Health, dental and vision insurance with employer contribution
• 401(k) retirement plan

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: https://www.youtube.com/@tributehomecare

Are you ready to join the team?

If you think this opportunity aligns with your interests, passions and experience, the next step is to fill out our application. Our application process will ask a few job qualifying questions and require your resume and cover letter. Your cover letter is an important part of your application. Our hiring team hopes to learn what drew you to apply, and why you feel your skills, experience and career goals align with this role at Tribute.

If you are selected to move forward in the hiring process, you will hear from our Manager of Talent Acquisition, Haley, to set up time to discuss the position further.

Tribute Home Care is an equal opportunity employer and values diversity at on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.