- Holtec Security International - Alarm Monitoring/Surveillance Analyst - Holtec International

Underdirection isresponsible to collectvariousfacts,and documents,circumstances,video evidence, alarm information and other materialrelated to a crimeand placethem in a logicalrelatedframework.
 

RESPONSIBILITIESEXAMPLESOFWORK

• To virtuallypatrolallpublicspaceswithinviewablearea for known or suspectelements of ongoing or anticipated criminalactivity, other suspiciousactivity,quality-of-lifematters,and other conditions of policeinterest.
• Process alarm signals quickly, accurately and professionally in stressful situations, adhering to established alarm protocol.
• Dispatch the proper authorities, verify that help is on the way and notify responsible parties.
• To communicatesituationalawarenessandvirtualpatrolobservationstofieldunits.
• To evaluateactivities to ensurecrimepreventioneffortsareconsistentwithcrimepreventionplans,pre-determined patrolsector/hotspotexpectations,and in responsetoemerging crimeconditions.
• To generatevirtualdirected patrolcomputeraided dispatch (CAD)ticketsforvirtualdirectedpatrolassignments.Indicating cameralocation and directedvirtualpatroltype.
• To completetasksrelatedtothearchiving of videoforinvestigative,evidentiary,and/orregulatorycompliancepurposes.
• Accurately document all responses and actions for alarms and video evidence in account records.
• Performsrelatedworkasrequired.

QUALIFICATIONS

• HighSchoolDiploma orGED, Associate or Bachelor degree preferred.
• 2 years experience in a call/monitoring center role.

NOTE:Equivalentcombinations of education and experiencemayalsobeconsidered

KNOWLEDGE,SKILLSANDABILITIES

• Experience with alarm monitoring software (MKS or Honeywell) preferred.
• Proficiency with computers and Microsoft Office suite.
• Ability to workin a highstressenvironment.
• Ability to communicate inwriting to effectively prepare findingsandcreate reports

PHYSICAL DEMANDS AND ABILITIES:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
• While performing the duties of this job, the associate is regularly required to talk, hear and work with computer systems.
• This role may require the ability to lift typical office related materials not to exceed fifty (50) pounds.

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