HOA Manager/Community Manager - InterContinental Bellevue at The Avenue

The Avenue Bellevue development is looking for a HOA Manager/Community Manager to manage and activate the 2 residential HOA associations duties in the newly constructed mixed-use residence project consisting of 365 luxury serviced condominium units in two towers, surrounded and in synergy with the 208 rooms and suite first class InterContinental Hotel Bellevue, convention center, several restaurants, 1.000 unit parking garage, and extensive 80.000sf luxury retail space.

EMPLOYEE OWNER POSITION PURPOSE:

The HOA Manager/Community Manager is responsible for the management and support of community associations (primarily HOAs), including, but not limited to: daily operations for the entire facility management, a world-class 24-hour concierge service, regular interaction with and support of Board of Directors, members/homeowners/vendors, meeting attendance, budget preparation, and overall community business and facility management.

JOB DUTIES AND RESPONSIBILITIES:

• Manage a portfolio of two communities totaling 365 condominiums, with co-support for the Master HOA
• Integrate and support entities within the Avenue complex (Retail, Garage, etc.)
• Manage shared services from the hotel (IT, maintenance, housekeeping, finance, operations)
• Support retail sales team in condominium sales procedures
• Ensure smooth buyer/tenant pre-welcome preparations and luxury handover/arrival experiences
• Guide Board members using Leadership Management
• Provide management services per the management contract
• Establish and maintain SOPs for operations and owner communication
• Manage world-class 24/7 concierge service
• Coordinate facility management, including housekeeping and engineering
• Manage team schedules and conduct daily reporting to management
• Provide weekly and monthly reports, including P&L presentations
• Update monthly forecasts, budgets, and P&L
• Prepare annual-opening budget, manage fiscal matters, and review financial statements
• Develop templates for pre-sales, welcome orientation, stay, and post-stay matters
• Assist Board and homeowners with problem resolution
• Conduct site reviews and oversee compliance matters
• Review and submit vendor bids and contracted services
• Attend association meetings (annual, turnover, and Board)
• Prepare Board packets, agendas, and calendars for meetings
• Communicate with Board, homeowners, and vendors in a timely manner
• Maintain knowledge of governing documents, state statutes, and local ordinances
• Oversee client relationship for success and retention
• Work independently with accountability to executive management
• Demonstrate a positive attitude and ownership mentality
• Share after-hours emergency phone duties (as directed)
• Handle other duties and special projects as assigned

SPECIAL POSITION REQUIREMENTS:

• Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings
• Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy

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