HOA Manager/Community Manager at InterContinental Bellevue at The Avenue

Bellevue, WA 98004

About the Job

Overview

The “Avenue Bellevue” development is looking for a HOA Manager/Community Manager to manage and activate the 2 residential HOA associations duties in the newly constructed mixed-use residence project consisting of 365 luxury serviced condominium units in two towers, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1.000 unit parking garage, and extensive 80.000sf luxury retail space.

EMPLOYEE OWNER POSITION PURPOSE:

The HOA Manager/Community Manager is responsible for the management and support of community associations (primarily HOAs), including, but not limited to: daily operations for the entire facility management, a world-class 24-hour concierge service, regular interaction with and support of Board of Directors, members/homeowners/vendors, meeting attendance, budget preparation, and overall community business and facility management.

JOB DUTIES AND RESPONSIBILITIES:

Manage a portfolio of two communities totaling 365 condominiums, with co-support for the Master HOA
Integrate and support entities within the Avenue complex (Retail, Garage, etc.)
Manage shared services from the hotel (IT, maintenance, housekeeping, finance, operations)
Support retail sales team in condominium sales procedures
Ensure smooth buyer/tenant pre-welcome preparations and luxury handover/arrival experiences
Guide Board members using Leadership Management
Provide management services per the management contract
Establish and maintain SOPs for operations and owner communication
Manage world-class 24/7 concierge service
Coordinate facility management, including housekeeping and engineering
Manage team schedules and conduct daily reporting to management
Provide weekly and monthly reports, including P&L presentations
Update monthly forecasts, budgets, and P&L
Prepare annual-opening budget, manage fiscal matters, and review financial statements
Develop templates for pre-sales, welcome orientation, stay, and post-stay matters
Assist Board and homeowners with problem resolution
Conduct site reviews and oversee compliance matters
Review and submit vendor bids and contracted services
Attend association meetings (annual, turnover, and Board)
Prepare Board packets, agendas, and calendars for meetings
Communicate with Board, homeowners, and vendors in a timely manner
Maintain knowledge of governing documents, state statutes, and local ordinances
Oversee client relationship for success and retention
Work independently with accountability to executive management
Demonstrate a positive attitude and ownership mentality
Share after-hours emergency phone duties (as directed)
Handle other duties and special projects as assigned

Responsibilities

High School Diploma (or equivalent); Associate's Degree preferred

Solid knowledge of Microsoft Outlook, Excel, and Word

Experience in HOA software (AppFolio, BuildingLink, etc.)

Strong leadership abilities and comfort with public speaking (small and large groups)

Conflict resolution skills

Ability to meet deadlines and address time-sensitive issues

Superior multi-tasking skills

Excellent written and verbal communication

Ability to provide high-level customer service with astute attention to detail and organization

Must be a team player

Ability to manage workflow amid shifting priorities

Willing to learn Company process and procedures, and learn/use proprietary software

Adaptable and dependable with a solid attendance record

Professional and respectful demeanor with all staff and guests at all times

SPECIAL POSITION REQUIREMENTS:

Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings
Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy

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