HME Retail Sales Representative - UnityPoint Health

UnityPoint at Home

Customer Service/Retail Sales Representative

Moline, IL

Monday-Friday 8AM-4:30PM

Full-time + Benefits

• Responsible for creating a culture of collaboration, innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the company.
• Establish effective mechanisms of communication with staff, providers, customers and the management team to foster an environment of openness, trust, teamwork and staff development.
• Continuously review HME store operations, equipment, supply and rental needs and assignment of responsibilities to ensure customers and organizational service needs are met.
• Communicate with management regularly to review service issues and opportunities for improvement to ensure the delivery of high quality service to all internal and external customers.
• Actively promote HME store sales and rentals to all identified customers to ensure continuous growth and profitability.
• Provide troubleshooting assistance to staff for equipment, supply and rental issues.
• Maintain current information on products, insurance changes, reimbursement trends and other market trends that may affect store profitability.
• Reviews daily and monthly reports verifying all financial transactions, balancing charges and payments for Point of Sale transactions.
• Assists in the provision of quality equipment and supplies to patients/clients in a cost-effective manner.
• Delivers and sets up or picks-up equipment to/from storefront and hospital.

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• High School or Vocational School graduate or an equivalent combination of education and experience.
• Ability to work as a collaborative team member.
• Read, speak and write fluent English and perform simple arithmetic computations.
• Ability to understand and apply guidelines, policies and procedures.
• Strong verbal and written communication skills.
• Ability to take initiative and exercise independent judgment, decision making and problem solving expertise.
• Knowledge of personnel administration and customer relation principles.

Why UnityPoint Health? 

• Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ 

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