HIRING NOW - Customer Service - Infinite Horizons

We are looking for individuals who are well-versed in a people-oriented environment and have a strong reputation for putting the customer first. The mission of our Customer Service Associate is to educate potential customers and donors about the clients that we work with and raise their respective profiles in the local community. We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals. 

Expectations of the Customer Service Associate Role:

• Deliver an exceptional customer experience - ask questions to understand the customer's core values, encourage open communication and honesty, and provide donation opportunities 
• Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness 
• Track and process new donations, brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction
• Maintain a broad working knowledge of our charity partners, outreach programs, and goals 
• Participate in daily in-office Customer Service Associate training sessions, networking opportunities, and conferences to review and discuss customer satisfaction target areas for improvement within the customer experience, develop sales techniques, and streamline customer support.
• Perform other duties as assigned by Senior Management 

Qualities/Skills of a Successful Customer Service Associate:

• Empathy, patience, and consistency. As a Customer Service Associate, you are fully aware that you will help and work with multiple personalities. You must be able to confidently manage all types of customers and scenarios with understanding and the same level of service every time. 
• Adaptability. The best part about working in a people-centric career is that no day is ever the same. However, that means you need to be able to roll with the punches within the Customer Service Associate role, welcome challenges with open arms, and handle surprises with a sense of humor. 
• Clear communication. You say what you mean and mean what you say. It is essential to our charity partners’ core mission. Use authentically positive language, stay engaged, and never walk away without confirming the community member is satisfied with their experience. 

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