Hiring for Technical Support Analyst || Denver, CO - CareerBuilder Premium Subscription

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Phone: (214) 4 47 3282

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Title: Technical Support Analyst

Location: Denver, CO

Full time...

Job description

We are looking for a skilled Technical Support Analyst to join our IT team. The ideal candidate will be experienced in managing and troubleshooting tech support systems in Telecom domain, with a strong understanding of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, LogZ. You will be responsible for the ticket analysis and resolution, ensuring optimal performance, security, and availability.


Required Qualifications –

• Bachelor’s degree or foreign equivalent required
• Any relevant certification will be an added advantage.
• Implementation / Working Knowledge of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, LogZ.
• At least 4+ years of experience with Information Technology.
• Location for this position is Denver, CO. Candidate must be located within commuting distance or be willing to relocate to the area.
• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications–

• Relevant experience in Complex SQL, AWS experience (S3, Glue, Lambda).

• Hands-on knowledge with LogZ, Dynatrace, Snowflake database, cloudwatch, ServiceNow, AWS EC2

• Java API working Knowledge who has troubleshooting experience working in Postman / SOAP UI

• Good to have domain knowledge of telecom, wireless domain

• Knowledge of MSSQL, MySQL, and database administration is a plus.

• Non technical requirements: Production support mindset, flexible to work in shifts and over the weekends, work from office is must.

• Strong analytical skills to investigate and resolve customer support tickets

• Able to multi-task efficiently under time pressure

• Able to work with cutting edge technology and assimilate information rapidly

Good to have work experience in Telecom companies